
Let's get your machine working.
Dyson Supersonic™ hair dryer Professional-
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Cleaning the appliance
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No further help required
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More help required
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Troubleshooting
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Noise
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Issue not resolved, please speak to our Customer Support Team
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Airflow louder than usual
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Performance
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Airflow
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Check the filter
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Check the filter
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Issue not resolved, please speak to our Customer Support Team
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Clean the filter
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Replace the filter cover
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Temperature
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Issue not resolved, please speak to our Customer Support Team
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Lights
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Issue not resolved, please speak to our Customer Support Team
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Check the electrics
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Issue not resolved, please speak to our Customer Support Team
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Clean the filter
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Three white flashing lights
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Issue not resolved, please speak to our Customer Support Team
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Clean the filter
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Power or electrical issue
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Machine has no power
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No lights
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Re-test in correct voltage
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Test the machine in a different plug socket
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Lights
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Intermittent power
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Will not switch off
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Unusual smell
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty smell
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Issue not resolved, please speak to our Customer Support Team
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Accessories will not attach
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Check all accessories
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Cold shot button not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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How to replace the filter
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Accessories will not magnetise onto the stand
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User guide
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How to attach the attachments
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Serial number location
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Issue resolved
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Setting up your Dyson machine
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Styling tips
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What's in the box?
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Regular filter maintenance
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Diffuser is not working. You can solve this by ordering a new one below.
Diffuser
Part no. 970266-05
Disperses air evenly around your ringlets, helping to reduce frizz.
£30.00

Diffuser
Part no. 970266-05
Disperses air evenly around your ringlets, helping to reduce frizz.
£30.00
You might need a replacement part.
It looks like the Professional concentrator is not working. You can solve this by ordering a new one below.
Professional concentrator
Part no. 969549-01
£19.00

You might need a replacement part.
It looks like the Smoothing Nozzle is not working. You can solve this by ordering a new one below.
Smoothing Nozzle
Part no. 969571-01
Dry and style your hair simultaneously with gentle, low-speed airflow.
£30.00

Smoothing Nozzle
Part no. 969571-01
Dry and style your hair simultaneously with gentle, low-speed airflow.
£30.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Non-slip heat mat is not working. You can solve this by ordering a new one below.
Non-slip heat mat
Part no. 967712-01
Replacement non-slip heat mat for your Dyson Supersonic™ hair dryer.
£3.50

Non-slip heat mat
Part no. 967712-01
Replacement non-slip heat mat for your Dyson Supersonic™ hair dryer.
£3.50
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Pro Cork wall mount is not working. You can solve this by ordering a new one below.
Pro Cork wall mount
Part no. 970008-01
<p>The easy-access cradle is finished in brushed steel, to neatly store and protect your hair dryer in the salon. And with three magnetic docks, you can organize your attachments and keep them close to hand.</p>
£40.00

Pro Cork wall mount
Part no. 970008-01
<p>The easy-access cradle is finished in brushed steel, to neatly store and protect your hair dryer in the salon. And with three magnetic docks, you can organize your attachments and keep them close to hand.</p>
£40.00
£40.00
You might need a replacement part.
It looks like the Display stand is not working. You can solve this by ordering a new one below.
Display stand
Part no. 969559-01
Keep all your Dyson Supersonic™ hair dryer styling tools in one place with our new magnetic presentation stand.
£80.00

Display stand
Part no. 969559-01
Keep all your Dyson Supersonic™ hair dryer styling tools in one place with our new magnetic presentation stand.
£80.00
You might need a replacement part.
It looks like the Gentle air attachment is not working. You can solve this by ordering a new one below.
Gentle air attachment
Part no. 969749-01
<p>Diffuses the air, creating a gentle, cooler air flow.</p>
£30.00

Gentle air attachment
Part no. 969749-01
<p>Diffuses the air, creating a gentle, cooler air flow.</p>
£30.00
£30.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson Supersonic™ hair dryer Professional