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Ensure that you unplug your appliance from the mains electricity supply and allow to cool down before cleaning your filter.
Please follow the steps in the video.
Hold the handle of your machine firmly and gently rotate the filter cage anti-clockwise.
Pull down and away from the machine
Wash the filter cage under a warm, running tap.
Leave the filter cage to soak in warm soapy water for 30 minutes.
Shake the filter cage to remove the majority of the excess water, then leave to dry well naturally.
Slide the filter cleaning brush on to the filter mesh.
Using an up and down motion, clean the filter with the Filter cleaning brush until all the debris has been removed.
WARNING: Do not use water to clean the filter.
Rotate the filter cage back into position, ensuring the correct alignment.
WARNING: Rotate clockwise to lock before use.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Push the accessory into the Main body until it locks securely into place.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please try to connect all attachments to the appliance.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
The level of sound from your appliance will vary depending on the airflow selected. Adjust the airflow control to each of the 3 airflow speeds.
Please follow the steps in the video.
The filter area being obstructed during use can also affect performance.
The filter must be cleaned every week.
Hold the handle of your machine firmly and pull the filter cage down and away from the machine.
Wash the filter cage under a warm, running tap.
Leave the filter cage to soak in warm soapy water for 30 minutes.
Shake the filter cage to remove the majority of the excess water, then leave to dry well naturally.
Slide the filter cleaning brush on to the filter mesh.
Using an up and down motion, clean the filter with the Filter cleaning brush until all the debris has been removed.
WARNING: Do not use water to clean the filter.
Rotate the filter cage back into position, ensuring the correct alignment.
WARNING: Rotate clockwise to lock before use.
Please follow the steps in the video.
Start with your hair 80% dry, that looks dry but is cool to the touch.
Separate a section of hair about 5cm wide, hold 10cm from the ends. Hold the Dyson Airwrap™ styler vertically.
Hold the Dyson Airwrap™ styler vertically.
Introduce the end of the section of hair to the Dyson Airwrap™ styler. Let the air take the hair section and curl it automatically around the barrel.
No need to rotate the Dyson Airwrap™ styler or twist your hand, keep it vertical and let the air take the hair.
Once the hair has successfully introduced, let go of the section of hair and slowly move the Dyson Airwrap™ styler towards the roots.
Hold for the recommended time and then press the cold shot button or slide the power button up (continuing to hold the Dyson Airwrap™ styler at a vertical angle).
Recommended hold and cold shot times:
Fine hair type for 5 second hold time (MAX), and 5 second cold shot. (MAX)
Medium hair type: 10 second hold time (MAX), and 5 second cold shot (MAX).
Thick hair type: 15 second hold time (MAX), and 10 second cold shot (MAX).
Once the curl has been set, turn off the Dyson Airwrap™ styler.
Keep the barrel vertical and slide out of your hair in a downward movement to release your curl.
You can try different temperatures and airflow to create styles to suit you and personalise styling to your hair type. For more information and tips see: www.dyson.com/myairwrap.
Please try to connect all attachments to the appliance.
Please select the appropriate option.
Use the airflow control slider to select the appropriate airflow setting.
Hold the handle of your machine and pull the filter cage downwards, onto the cable.
Gently pull open the filter cage and slide it off the cable.
Test the machine with the filter removed.
Please follow the steps in the video.
The filter must be cleaned every week.
Hold the handle of your machine firmly and gently rotate the filter cage anti-clockwise.
Pull down and away from the machine
Wash the filter cage under a warm, running tap.
Leave the filter cage to soak in warm soapy water for 30 minutes.
Shake the filter cage to remove the majority of the excess water, then leave to dry well naturally.
Slide the filter cleaning brush on to the filter mesh.
Using an up and down motion, clean the filter with the Filter cleaning brush until all the debris has been removed.
WARNING: Do not use water to clean the filter.
Rotate the filter cage back into position, ensuring the correct alignment.
WARNING: Rotate clockwise to lock before use.
This appliance has a non-self-resetting thermal cut-out safety device to prevent overheating.
If your appliance cuts out, unplug it from the mains supply socket and leave to cool.
The appliance is switched on using the sliding ON/OFF switch.
Hold the handle of your machine and pull the filter cage downwards, onto the cable.
Gently pull open the filter cage and slide it off the cable.
Test the machine with the filter removed.
The appliance is switched on using the sliding ON/OFF switch. Check the lights on the appliance.
Is the power cord or plug damaged?
Are the other household appliances working?
Does the Airwrap™ work when plugged into another socket?
Please follow the steps in the video.
Please follow the steps in the video.
If your appliance will not switch on, please check that it is being used in a country with an electricity supply within the same range as that of where your appliance was purchased:
220-240V
Australia
China
Egypt
Europe
Greenland
Hong Kong
India
Indonesia
Ireland
Malaysia
New Zealand
Peru
Philippines
Russia
Singapore
South Africa
South Korea
Thailand
United Arab Emirates
United Kingdom
100-127V
Canada
Japan
Mexico
Taiwan
United States of America
For example, if you take a machine purchased in the United Kingdom to Europe it will work. If you take a machine purchased in the United States to Europe, it will not switch on.
The machine is switched off using the sliding ON/OFF switch.
Is the power cord or plug damaged?
Are the other household appliances working?
Does the Airwrap™ work when plugged into another socket?
Hold the handle of your machine and pull the filter cage downwards, onto the cable.
Gently pull open the filter cage and slide it off the cable.
Test the machine with the filter removed.
When the appliance has intermittent power, please check which light is showing.
Ensure the machine is plugged in and power switch turned on.
Please check that the appliance is being used in a country with an electricity supply within the same range as that of where your appliance was purchased:
220-240V
Australia
China
Egypt
Europe
Greenland
Hong Kong
India
Indonesia
Ireland
Malaysia
New Zealand
Peru
Philippines
Russia
Singapore
South Africa
South Korea
Thailand
United Arab Emirates
United Kingdom
100-127V
Canada
Japan
Mexico
Taiwan
United States of America
For example, if you take a machine purchased in the United Kingdom to Europe it will work. If you take a machine purchased in the United States to Europe, it will not switch on.
Please follow the steps in the video.
To clean the Main body of the appliance, use a dry cloth.
WARNING: Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the appliance.
Within the first few uses it is normal to expect a smell from any brand new appliance with a heater element (e.g. toaster/oven/kettle etc.)
The smell will fade with time and usage.
You might need a replacement part.
It looks like the 30mm Airwrap™ barrels is not working. You can solve this by ordering a new one below.
30mm Airwrap™ barrels
Part no. 969466-01
The smaller 30mm Airwrap™ barrels use the Coanda effect to create voluminous curls or waves.
£30.00
30mm Airwrap™ barrels
Part no. 969466-01
The smaller 30mm Airwrap™ barrels use the Coanda effect to create voluminous curls or waves.
£30.00
£30.00
You might need a replacement part.
It looks like the 30mm Airwrap™ long barrels is not working. You can solve this by ordering a new one below.
30mm Airwrap™ long barrels
Part no. 970289-01
The 30mm Airwrap™ long barrels use the Coanda effect to create voluminous curls or waves in longer hair.
£30.00
30mm Airwrap™ long barrels
Part no. 970289-01
The 30mm Airwrap™ long barrels use the Coanda effect to create voluminous curls or waves in longer hair.
£30.00
£30.00
You might need a replacement part.
It looks like the 40mm Airwrap™ barrels is not working. You can solve this by ordering a new one below.
40mm Airwrap™ barrels
Part no. 969470-01
The wider 40mm Airwrap™ barrels use the Coanda effect to create loose curls or waves.
£30.00
40mm Airwrap™ barrels
Part no. 969470-01
The wider 40mm Airwrap™ barrels use the Coanda effect to create loose curls or waves.
£30.00
£30.00
You might need a replacement part.
It looks like the 40mm Airwrap™ long barrels is not working. You can solve this by ordering a new one below.
40mm Airwrap™ long barrels
Part no. 970290-01
The wider 40mm Airwrap™ long barrels use the Coanda effect to create loose curls or waves in longer hair.
£30.00
40mm Airwrap™ long barrels
Part no. 970290-01
The wider 40mm Airwrap™ long barrels use the Coanda effect to create loose curls or waves in longer hair.
£30.00
£30.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
You might need a replacement part.
It looks like the Firm smoothing brush is not working. You can solve this by ordering a new one below.
Firm smoothing brush
Part no. 969477-01
With firm bristles engineered to control unruly, frizz-prone hair, the Firm smoothing brush creates a straighter style with less frizz and fewer flyaways.
£30.00
Firm smoothing brush
Part no. 969477-01
With firm bristles engineered to control unruly, frizz-prone hair, the Firm smoothing brush creates a straighter style with less frizz and fewer flyaways.
£30.00
£30.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
You might need to arrange a visit from a Dyson expert.
It looks like the Pre-styling dryer isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Pre-styling dryer
Part no. 969759-02
Takes hair from wet to damp, ready for styling.
£32.00
Pre-styling dryer
Part no. 969759-02
Takes hair from wet to damp, ready for styling.
£32.00
You might need a replacement part.
It looks like the Round volumising brush is not working. You can solve this by ordering a new one below.
Round volumising brush
Part no. 969490-01
Ideal for limp, flat hair. The Round volumising brush directs air into the hair to give body, and the bristles create tension to shape hair as it dries.
£30.00
Round volumising brush
Part no. 969490-01
Ideal for limp, flat hair. The Round volumising brush directs air into the hair to give body, and the bristles create tension to shape hair as it dries.
£30.00
£30.00
You might need a replacement part.
It looks like the Small firm smoothing brush is not working. You can solve this by ordering a new one below.
Small firm smoothing brush
Part no. 970291-01
The Small firm smoothing brush is engineered to create a smoother style with less frizz for short hair and fringes.
£30.00
Small firm smoothing brush
Part no. 970291-01
The Small firm smoothing brush is engineered to create a smoother style with less frizz for short hair and fringes.
£30.00
£30.00
You might need a replacement part.
It looks like the Soft smoothing brush is not working. You can solve this by ordering a new one below.
Soft smoothing brush
Part no. 969482-01
With soft, ball-tip bristles engineered to be gentle on the scalp, the Soft smoothing brush creates a smooth, blow-dry finish.
£30.00
Soft smoothing brush
Part no. 969482-01
With soft, ball-tip bristles engineered to be gentle on the scalp, the Soft smoothing brush creates a smooth, blow-dry finish.
£30.00
£30.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
Some of the attachments have a cool touch tip. During use, the curlers and round volumising brush will get hot. To change to another attachment, hold the tip.
Hold the attachment only in the area indicated. Some attachments may need occasional cleaning.
This would indicate that there is an issue with the attachment.
You might need a replacement part.
It looks like the 30mm Airwrap™ barrels is not working. You can solve this by ordering a new one below.
30mm Airwrap™ barrels
Part no. 969466-01
The smaller 30mm Airwrap™ barrels use the Coanda effect to create voluminous curls or waves.
£30.00
30mm Airwrap™ barrels
Part no. 969466-01
The smaller 30mm Airwrap™ barrels use the Coanda effect to create voluminous curls or waves.
£30.00
£30.00
You might need a replacement part.
It looks like the 40mm Airwrap™ barrels is not working. You can solve this by ordering a new one below.
40mm Airwrap™ barrels
Part no. 969470-01
The wider 40mm Airwrap™ barrels use the Coanda effect to create loose curls or waves.
£30.00
40mm Airwrap™ barrels
Part no. 969470-01
The wider 40mm Airwrap™ barrels use the Coanda effect to create loose curls or waves.
£30.00
£30.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
You might need a replacement part.
It looks like the Firm smoothing brush is not working. You can solve this by ordering a new one below.
Firm smoothing brush
Part no. 969477-01
With firm bristles engineered to control unruly, frizz-prone hair, the Firm smoothing brush creates a straighter style with less frizz and fewer flyaways.
£30.00
Firm smoothing brush
Part no. 969477-01
With firm bristles engineered to control unruly, frizz-prone hair, the Firm smoothing brush creates a straighter style with less frizz and fewer flyaways.
£30.00
£30.00
You might need to arrange a visit from a Dyson expert.
It looks like the Pre-styling dryer isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Pre-styling dryer
Part no. 969759-02
Takes hair from wet to damp, ready for styling.
£32.00
Pre-styling dryer
Part no. 969759-02
Takes hair from wet to damp, ready for styling.
£32.00
You might need a replacement part.
It looks like the Round volumising brush is not working. You can solve this by ordering a new one below.
Round volumising brush
Part no. 969490-01
Ideal for limp, flat hair. The Round volumising brush directs air into the hair to give body, and the bristles create tension to shape hair as it dries.
£30.00
Round volumising brush
Part no. 969490-01
Ideal for limp, flat hair. The Round volumising brush directs air into the hair to give body, and the bristles create tension to shape hair as it dries.
£30.00
£30.00
You might need a replacement part.
It looks like the Soft smoothing brush is not working. You can solve this by ordering a new one below.
Soft smoothing brush
Part no. 969482-01
With soft, ball-tip bristles engineered to be gentle on the scalp, the Soft smoothing brush creates a smooth, blow-dry finish.
£30.00
Soft smoothing brush
Part no. 969482-01
With soft, ball-tip bristles engineered to be gentle on the scalp, the Soft smoothing brush creates a smooth, blow-dry finish.
£30.00
£30.00
Please select which light is appearing.
Push the accessory into the Main body until it locks securely into place.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298.
Turn the appliance on and wait for it to heat up to operating temperature.
Use the smoothing brush attachment to check whether the bristles are now changing direction during use as expected.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our team on 0800 298 0298.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please follow the steps in the video.
The flashing white light indicates that filter maintenance is required. Please follow the steps in the video.
Here at Dyson we are the experts in the technology and how it works, but for information on the latest trends and how to create specific styles, we would encourage you to take a look online.
We have a page on our website dedicated to styling tips and tutorials, just visit www.dyson.co.uk/supersonic.
You can also follow us on social media, we've worked with some top hair and beauty professionals and vloggers to create some styling tips. Just search for 'Dyson Supersonic' or 'Dyson Hair' on YouTube, Instagram, Facebook and Twitter.
You can also follow us on social media, we've worked with some top hair and beauty professionals and vloggers to create some styling tips. Just search for 'Dyson Airwrap' or 'Dyson Hair' on YouTube, Instagram, Facebook and Twitter.
3 airflow speeds.
2 heat settings plus a cold setting to finish your style.
Sliding switch with cold shot to set the curl.
The white LED light advises to clean the filter. Select "Regular filter maintenance" for details.
The red LED light advises to clean the filter. Please select "Regular filter maintenance" for details.
If the light stays red, please contact the Dyson Helpline.
Easy to remove for cleaning. Please select "Regular filter maintenance" for details.
Your appliance may be used in a country with an electricity supply within the same range as that of where your appliance was purchased:
If the voltage is 220-240V then the following countries are applicable:
220-240V
Australia
China
Egypt
Europe
Greenland
Hong Kong
India
Indonesia
Ireland
Malaysia
New Zealand
Peru
Philippines
Russia
Singapore
South Africa
South Korea
Thailand
United Arab Emirates
United Kingdom
If the voltage is 100-127V then the following countries are applicable:
100-127V
Canada
Japan
Mexico
Taiwan
United States of America
For example, if you take a machine purchased in the United Kingdom to Europe it will work. If you take a machine purchased in the United States to Europe, it will not switch on.
Start with your hair 80% dry, that looks dry but is cool to the touch.
Separate a section of hair about 5cm wide, hold 10cm from the ends. Hold the Dyson Airwrap™ styler vertically.
Hold the Dyson Airwrap™ styler vertically.
Introduce the end of the section of hair to the Dyson Airwrap™ styler. Let the air take the hair section and curl it automatically around the barrel.
No need to rotate the Dyson Airwrap™ styler or twist your hand, keep it vertical and let the air take the hair.
Once the hair has successfully introduced, let go of the section of hair and slowly move the Dyson Airwrap™ styler towards the roots.
Hold for the recommended time and then press the cold shot button or slide the power button up (continuing to hold the Dyson Airwrap™ styler at a vertical angle).
Recommended hold and cold shot times:
Fine hair type for 5 second hold time (MAX), and 5 second cold shot. (MAX)
Medium hair type: 10 second hold time (MAX), and 5 second cold shot (MAX).
Thick hair type: 15 second hold time (MAX), and 10 second cold shot (MAX).
Once the curl has been set, turn off the Dyson Airwrap™ styler.
Keep the barrel vertical and slide out of your hair in a downward movement to release your curl.
You can try different temperatures and airflow to create styles to suit you and personalise styling to your hair type. For more information and tips see: www.dyson.com/myairwrap.
Dyson Airwrap™ styler Complete Black/Purple
Contact us
You can quickly access help and advice online – visit our support pages for troubleshooting, how-to videos and more.