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Dyson V7 Total Clean vacuum Let's get your machine working.

See all steps

Washing the filter

To remove the filter, lift it out of the top of the machine.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

How to wash the filter.

Drying the filter

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Image showing guidelines on how to dry the pre-filter.

Replacing the filter

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

How to replace the filter on a Dyson cordless vacuum.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Machine is pulsating

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

If the machine does not have any power, please check the status light and select which light is showing.

Please select the appropriate option

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Charge the machine

This indicates the machine needs charging. Place the machine on charge for 3.5 hours.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Solid blue light

Plug the machine in and leave it to charge for 3.5 hours.

Has this resolved the problem?

Charge the machine

This indicates that the machine is outside of its normal operating temperature (5oc - 35oc).

Please place the machine in an area that stays within this temperature range and leave it to charge there for 3.5 hours.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Charge the machine

Place the machine on charge.

What light is showing on the machine?

Charge the machine

A solid blue light will show when the machine is being charged and will go out when charging is complete.

Please charge the battery for 3.5 hours before contacting customer services.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Amber light

An amber light will show or flash if the machine is operating outside of its normal working temperature and the machine may stop working.

An amber light may also show when charging, this light will go out once the machine is fully charged.

Before using the machine, ensure it is back to its operating temperature 3°C/37°F and 40°C/104°F.

An amber light showing on the side of the Dyson V6 cordless vacuum.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Reset the machine

Press and hold the trigger for 3 seconds.

Repeat this 5 times.

Amber light goes out

Please charge the machine for 3.5 hours before using it.

Has this resolved the problem?

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

£65.00

Battery

Battery

Part no. 968670-02

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

£65.00

£65.00

How to install this part

Test the machine

Pull the trigger and count the number of red flashes.

Pulling the power trigger on a Dyson cordless vacuum.

How many times did the light flash?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

£65.00

Battery

Battery

Part no. 968670-02

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

£65.00

£65.00

How to install this part

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 968670-02

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

£65.00

Battery

Battery

Part no. 968670-02

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

£65.00

£65.00

How to install this part

Check the floor tool

If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.

Remove the Cleaner head from the Wand, and remove the Wand from the machine.

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Check the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

How to unlock the cleaner head end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

How to remove and clean the brush bar.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

How to refit and secure the brush bar.

Has this resolved the problem?

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red catch once the bin base is open to release the bin.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

Reassemble and test the machine.

Pulling the power trigger on a Dyson cordless vacuum.

Has this resolved the problem?

Remove the Wand

Remove the Cleaner head from the Wand, and remove the Wand from the machine.

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Has this resolved the problem?

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The end cap and brush bar being removed.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The cleaner head being checked for blockages

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

The brush bar and end cap being replaced.

Has this resolved the problem?

Check the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The lock on the floor tool of the Dyson V6 cordless vacuum.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The brush bar on the Dyson V6 cordless vacuum being untangled from debris.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

The run time on Powerful suction mode is 20 minutes with the Motorised head and the Mini motorised head.

The run time on Powerful suction mode is 30 minutes with the combination tool and crevice tool.

MAX mode - 6 minutes with all tools.

Has this resolved the problem?

Remove the tools

Remove all tools and accessories from the machine.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Open the bin

Pull the cyclone release catch upwards until the bin base opens.

Remove the bin

Press the red catch underneath the bin once the bin base is open to release it from the machine.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

How to unlock the mini brush bar.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

How to remove a blockage from your mini brush bar.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Check the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Check the machine

To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

How to remove the cleaner head from the Dyson cordless vacuum.

Check both ends of the Wand for blockages and remove as necessary.

Press and hold the trigger for 10 seconds.

Does the issue occur without the tools?

Open the bin

Pull the cyclone release catch upwards until the bin base opens.

Remove the bin

Press the red catch once the bin base is open to release the bin.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

Has this resolved the problem?

Remove the filter

Pull the filter out of the top of the cyclone.

Press and hold the trigger for 10 seconds.

Pulling the power trigger on a Dyson cordless vacuum.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Filter

This indicates the filter needs washing. Please follow the steps in the video.

Washing the filter

To remove the filter, lift it out of the top of the machine.

How to remove the pre-filter from the Dyson cordless vacuum.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

How to wash the filter.

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Image showing guidelines on how to dry the pre-filter.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

How to replace the filter on a Dyson cordless vacuum.

Has this resolved the problem?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

In most cases this would suggest that the filter is blocked

Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.

Thoroughly wash the filter

Tap the filter against a hard surface.

See if there is any debris in the top of the filter.

Soak and massage the filter to dislodge any debris.

Run the filter under cold water.

Soak the filter again and confirm the water is clear.

Leave to dry for at least 24 hours.

Only place the filter in the machine when it’s completely dry.

Some variants may have a washable post-filter.

If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

Has this resolved the problem?

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Damp or musty smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.

Has any part of the machine been washed?

Were all the washed parts completely dry before the machine was used?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Pick up issues

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

Please select the appropriate option

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

£29.00

How to install this part

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Wash the filter

This indicates the filter needs washing. Please follow the steps in the video.

Washing the filters

To remove the filter, lift it out of the top of the machine.

How to remove the pre-filter from the Dyson cordless vacuum.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

How to wash the filter.

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Image showing guidelines on how to dry the pre-filter.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

How to replace the filter on a Dyson cordless vacuum.

Has this resolved the problem?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red catch once the bin base is open to release the bin.

Clean the bin

Clean the bin with a damp cloth only. Do not use any detergents, polishes or air fresheners to clean the bin. Do not put the bin in the dishwasher.

Refit the bin

Reassemble and test the machine.

Has this resolved the problem?

Check the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

How to unlock the cleaner head end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

How to remove and clean the brush bar.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

How to refit and secure the brush bar.

Has this resolved the problem?

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The end cap and brush bar being removed.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The cleaner head being checked for blockages

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

The brush bar and end cap being replaced.

Has this resolved the problem?

Check the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

The lock on the floor tool of the Dyson V6 cordless vacuum.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

The brush bar on the Dyson V6 cordless vacuum being untangled from debris.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red catch underneath the bin once the bin base is open to release it from the machine.

Clear any debris from behind the bin inlet flap.

Reassemble and test the machine.

Has this resolved the problem?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

£29.00

How to install this part

Please select the appropriate option

Battery

Place the Main body on its side on a flat surface, and locate the two screws near the battery.

Unscrew the screws and gently pull the battery away from the Main body.

Has this resolved the problem?

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red catch underneath the bin once the bin base is open to release it from the machine.

Has this resolved the problem?

The Wand

Check the catch on the bin inlet for blockages or damage.

Make sure that it moves freely and springs back into position when pressed.

Check the end of the Wand for signs of damage.

Remove any dust or debris from the ends of the Wand. Wipe the contacts with a dry cloth.

The wand from the Dyson Cyclone V10 cordless stick vacuum being checked from both ends.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Which part is broken?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

£29.00

£29.00

How to install this part

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 967698-17

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

Cyclone

Cyclone

Part no. 967698-17

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

£42.00

How to install this part

You might need a replacement part.

It looks like the Docking station is not working. You can solve this by ordering a new one below.

Docking station

Part no. 967741-01

Replacement dock for your Dyson vacuum cleaner.

£14.50

Docking station

Docking station

Part no. 967741-01

Replacement dock for your Dyson vacuum cleaner.

£14.50

£14.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 967478-01

Replacement post filter for your Dyson vacuum cleaner.

£22.00

Post filter

Part no. 967478-01

Replacement post filter for your Dyson vacuum cleaner.

£22.00

£22.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

Scratches or marks on the Wand

Marks on the Wand can be caused when it has come into contact with a painted surface such as a door frame.

These can be removed by wiping with a damp cloth.

Has this resolved the problem?

Assembling your Dyson machine

Attach the Wand to the machine via the bin inlet.

How to attach the wand to your machine.

Attach the floor tool to the end of the Wand until it clicks.

How to attach tools to the wand.

Is there anything else we can help you with?

The run time on Powerful suction mode is 20 minutes with the Motorised head and the Mini motorised head.

The run time on Powerful suction mode is 30 minutes with the combination tool and crevice tool.

How to change the power setting for the tools.

MAX mode - 6 minutes with all tools.

How to change the power setting for the tools.

Is there anything else we can help you with?

Installing the wall dock

Please note that wall fixings are not included with the dock.

Feed the charger cable through the rear of the dock, ensuring it is held via the retainer clip as shown in the image.

Clip the end of the charger cable in the small bracket located to the front of the dock assembly until it clicks.

How to place the Dyson cordless vacuum onto the docking station.

When securing the dock to the wall, ensure there is a distance of 1.2m/47¼” from the floor. This is to allow the machine to sit in the dock without touching the floor.

How to place the Dyson cordless vacuum onto the docking station.

Is there anything else we can help you with?

Finding the serial number

The serial number can be found underneath the machine on the battery.

How to find the serial number on the Dyson cordless vacuum.

Is there anything else we can help you with?

How to attach the accessories

All the tools provided with the machine fit directly to the Wand or the bin inlet.

How to assemble your machine.

Click the tools to the end of the Wand, ensuring the connections line up.

How to attach tools to the wand.

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Getting started

Please follow the steps in the video.

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Please open the PDF for the user guide.

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How to charge the battery

The machine can be charged on the dock or by plugging the charger directly to the machine.

The Dyson cordless vacuum on charge.

The light on the charger will show when the machine is being charged and will go out when charging is complete.

The battery should be fully charged after 3.5 hours.

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Empty the bin

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.

How to remove the charger from the Dyson cordless vacuum.

To release the dirt, hold the appliance by the handle, pull the red lever back and lift upwards.

Empty the bin when the max line is reached.

Continue until the bin base automatically opens and releases the dirt.

Once the dirt is released, push the cyclone back down until it clicks.

Image showing how to close down the cyclone.

Close the bin base of the machine ensuring it clicks in to place.

To close, push the cyclone downwards until it is in the normal position and manually close the base of the bin. The base will click when it is securely in place.

Image showing how to close the bin.

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How to clean the bin and cyclone

Remove the clear bin by holding the machine by the handle and pulling the red lever back, and then lift upwards to release the cyclone.

Image showing how to open the base of the bin.

Press the red Bin release catch located to the rear of the clear Bin.

Remove the clear Bin fully.

How to remove the bin from the Dyson cordless vacuum.

Clean the bin with a damp cloth only. Do not use any detergents, polishes or air fresheners to clean the bin. Do not put the bin in the dishwasher.

Image showing how to clean the bin of your machine.

Clean the cyclone shroud with the brush on the combination tool to remove lint and dust.

Do not immerse the whole cyclone unit in water or pour water into the cyclones.

Image showing how to clean the shroud of your machine.

Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.

How to refit the bin and cyclone on a Dyson cordless vacuum.

Close the bin base so it clicks into place and is secure.

Image showing how to close the bin.

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Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

How to unlock the brush bar.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

How to remove the brush bar from the mini turbine head and check for blockages.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

How to remove the brush bar from the mini turbine head and check for blockages.

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Clean the floor tool

Undo one fastener to remove the Brush bar.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

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Clean the Soft roller cleaner head

With the floor tool removed from the machine, turn over and undo the fastener.

Pull end cap away from the Brush bar.

WARNING: Do not wash the end cap.

Rotate the end cap to unlock and remove.

Wash the Soft roller cleaner head.

Allow the Brush bar to dry for 24hrs.

Reattach the end cap to the large Brush bar.

Refit the Soft roller cleaner head.

Use a coin to lock the fastener.

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