Support | Troubleshooting

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

You might need to arrange a visit from a Dyson expert.

It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Main body and cyclone

Part no. 965478-13

Replacement main body and cyclone for your Dyson cordless vacuum cleaner.

£159.00

Main body and cyclone

Part no. 965478-13

Replacement main body and cyclone for your Dyson cordless vacuum cleaner.

£159.00

You might need to arrange a visit from a Dyson expert.

It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Main body and cyclone

Part no. 965478-13

Replacement main body and cyclone for your Dyson cordless vacuum cleaner.

£159.00

Main body and cyclone

Part no. 965478-13

Replacement main body and cyclone for your Dyson cordless vacuum cleaner.

£159.00

You might need a replacement part.

It looks like the Click-in battery is not working. You can solve this by ordering a new one below.

Click-in battery

Part no. 970938-01

Additional click in battery for your Dyson cordless vacuum cleaner.

£109.00

Click-in battery

Part no. 970938-01

Additional click in battery for your Dyson cordless vacuum cleaner.

£109.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 965443-01

Replacement bin for your Dyson cordless vacuum cleaner.

£32.00

Bin

Part no. 965443-01

Replacement bin for your Dyson cordless vacuum cleaner.

£32.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

You might need a replacement part.

It looks like the Click-in battery is not working. You can solve this by ordering a new one below.

Click-in battery

Part no. 970938-01

Additional click in battery for your Dyson cordless vacuum cleaner.

£109.00

Click-in battery

Part no. 970938-01

Additional click in battery for your Dyson cordless vacuum cleaner.

£109.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

You might need a replacement part.

It looks like the Digital Motorbarᵀᴹ Cleaner head is not working. You can solve this by ordering a new one below.

Digital Motorbarᵀᴹ Cleaner head

Part no. 971358-01

Replacement motorhead for your Dyson cordless vacuum cleaner.

£99.00

Digital Motorbarᵀᴹ Cleaner head

Part no. 971358-01

Replacement motorhead for your Dyson cordless vacuum cleaner.

£99.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 969109-10

Replacement wand for your Dyson cordless vacuum cleaner.

£39.00

Wand

Part no. 969109-10

Replacement wand for your Dyson cordless vacuum cleaner.

£39.00

Out of stock.

£39.00

Keep me updated

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 969109-10

Replacement wand for your Dyson cordless vacuum cleaner.

£39.00

Wand

Part no. 969109-10

Replacement wand for your Dyson cordless vacuum cleaner.

£39.00

Out of stock.

£39.00

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

You might need a replacement part.

It looks like the Dyson Floor Dok™ is not working. You can solve this by ordering a new one below.

Dyson Floor Dok™

Part no. 971445-01

Free-standing grab-and-go charging dock. Engineered to store your Dyson Outsize™, V15™Detect or V11™ vacuum and tools.

£100.00

Dyson Floor Dok™

Part no. 971445-01

Free-standing grab-and-go charging dock. Engineered to store your Dyson Outsize™, V15™Detect or V11™ vacuum and tools.

£100.00

Out of stock.

£100.00

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Click-in battery is not working. You can solve this by ordering a new one below.

Click-in battery

Part no. 970938-01

Additional click in battery for your Dyson cordless vacuum cleaner.

£109.00

Click-in battery

Part no. 970938-01

Additional click in battery for your Dyson cordless vacuum cleaner.

£109.00

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 965443-01

Replacement bin for your Dyson cordless vacuum cleaner.

£32.00

Bin

Part no. 965443-01

Replacement bin for your Dyson cordless vacuum cleaner.

£32.00

You might need a replacement part.

It looks like the Filter is not working. You can solve this by ordering a new one below.

Filter

Part no. 970013-02

Replacement filter for your Dyson cordless vacuum cleaner.

£39.00

Filter

Part no. 970013-02

Replacement filter for your Dyson cordless vacuum cleaner.

£39.00

You might need to arrange a visit from a Dyson expert.

It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Main body and cyclone

Part no. 965478-13

Replacement main body and cyclone for your Dyson cordless vacuum cleaner.

£159.00

Main body and cyclone

Part no. 965478-13

Replacement main body and cyclone for your Dyson cordless vacuum cleaner.

£159.00

You might need a replacement part.

It looks like the Digital Motorbarᵀᴹ Cleaner head is not working. You can solve this by ordering a new one below.

Digital Motorbarᵀᴹ Cleaner head

Part no. 971358-01

Replacement motorhead for your Dyson cordless vacuum cleaner.

£99.00

Digital Motorbarᵀᴹ Cleaner head

Part no. 971358-01

Replacement motorhead for your Dyson cordless vacuum cleaner.

£99.00

You might need a replacement part.

It looks like the Rear edge is not working. You can solve this by ordering a new one below.

Rear edge

Part no. 969330-01

Replacement rear edge for your Dyson cordless vacuum cleaner.

£14.50

Rear edge

Part no. 969330-01

Replacement rear edge for your Dyson cordless vacuum cleaner.

£14.50

Out of stock.

£14.50

Keep me updated

You might need a replacement part.

It looks like the High torque brush bar is not working. You can solve this by ordering a new one below.

High torque brush bar

Part no. 971655-01

Replacement high torque brush bar for your Dyson cordless vacuum cleaner.

£39.00

High torque brush bar

Part no. 971655-01

Replacement high torque brush bar for your Dyson cordless vacuum cleaner.

£39.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Crevice tool is not working. You can solve this by ordering a new one below.

Crevice tool

Part no. 967612-01

Replacement crevice tool for your Dyson cordless vacuum cleaner.

£30.00

Crevice tool

Part no. 967612-01

Replacement crevice tool for your Dyson cordless vacuum cleaner.

£30.00

You might need a replacement part.

It looks like the Hair screw tool is not working. You can solve this by ordering a new one below.

Hair screw tool

Part no. 971426-01

Replacement hair screw tool for your Dyson cordless vacuum cleaner.

£50.00

Hair screw tool

Part no. 971426-01

Replacement hair screw tool for your Dyson cordless vacuum cleaner.

£50.00

Out of stock.

£50.00

Keep me updated

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 971362-01

Replacement brush bar for your Dyson hair screw tool.

£37.50

Brush bar

Part no. 971362-01

Replacement brush bar for your Dyson hair screw tool.

£37.50

You might need a replacement part.

It looks like the Hair Screw Tool Housing & Soleplate is not working. You can solve this by ordering a new one below.

Hair Screw Tool Housing & Soleplate

Part no. 972294-01

Replacement Hair Screw Tool Housing & Soleplate for your Dyson cordless vacuum

£37.50

Hair Screw Tool Housing & Soleplate

Part no. 972294-01

Replacement Hair Screw Tool Housing & Soleplate for your Dyson cordless vacuum

£37.50

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 969109-10

Replacement wand for your Dyson cordless vacuum cleaner.

£39.00

Wand

Part no. 969109-10

Replacement wand for your Dyson cordless vacuum cleaner.

£39.00

Out of stock.

£39.00

Keep me updated

You might need a replacement part.

It looks like the Wand clip is not working. You can solve this by ordering a new one below.

Wand clip

Part no. 971354-01

Replacement wand clip for your Dyson cordless vacuum cleaner.

£5.00

Wand clip

Part no. 971354-01

Replacement wand clip for your Dyson cordless vacuum cleaner.

£5.00

You might need a replacement part.

It looks like the Wall dok™ is not working. You can solve this by ordering a new one below.

Wall dok™

Part no. 970011-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

£19.00

Wall dok™

Part no. 970011-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

£19.00

Further help

Dyson V15 Detect Animal (Blue/Iron/Nickel)

Let's get your machine working.