Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Let's get your machine working.

Dyson Micro 1.5kg
See all steps

Please select the appropriate option

Emptying the bin - step by step

Empty your bin as soon as the dirt reaches the MAX mark.

Press the red wand release button and pull the wand away from the bin. Hold your vacuum over a bin.

Push the red bin release button, taking care not to press the power button. The bottom of the bin will open and the shroud will slide down inside the bin, wiping away any dirt.

If the bin doesn't empty fully, remove the bin and empty the dirt. Please the red bin release lever on the bin runner and slide the bin off the runner.

If you have removed your bin, slide it back on to the runner. Make sure that the bin and lid are both securely in position.

Push the bin base upwards until the bin and lid both click into place. Reconnect the wand.

Is there anything else we can help with?

Please select the appropriate option

Please select the appropriate option

Before testing the machine please ensure that any hair or loose clothing is clear of the machine.

The suction power of the machine varies depending which power mode you have selected. Max mode being the most powerful.

Pick up issues are typically caused by a blockage.

Turn the machine off.

Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Turn on and test the machine.

Please note: we've removed the trigger, so you can swap hands easily while cleaning around obstacles.

Is the machine pulsating?

Turn the machine off.

Check for blockages

Check both ends of the wand for blockages and remove as necessary.

The wand from the Dyson Cyclone V10 cordless stick vacuum being checked from both ends.

Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine. Please ensure that the red dot on the cleaner head and wand are aligned.

Turn on and test the machine.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check for blockages

With the accessory removed from the machine, check both ends for blockages and remove as necessary.

Refit the accessory back onto the machine.

Press the power button and run the machine for 10 seconds.

Has this resolved the problem?

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Check the cyclone for blockages and remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Attach the wand and cleaner head and test the machine. Ensure that the red dot on the wand and cleaner head are aligned.

Has this resolved the problem?

This indicates the filter needs washing. Please follow the steps in the video.

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Press the power button and run the machine for 10 seconds.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

How to wash the filter - step-by-step

Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

The inside of the filter on the Dyson V11 vacuum being rinsed with tap water.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

The mesh part of the filter on the Dyson V11 vacuum being rinsed under tap water.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Excess water being removed from the filter on the Dyson V11 vacuum by shaking in all directions.

Drying

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Max mode.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Check for blockages

Push the end cap upwards until it opens and pull the Brush bar out of the Micro Fluffy™ cleaner head.

Remove any debris from the Brush bar.

Slide the Brush bar back onto the Micro Fluffy™ cleaner head, around the motor. The end cap should be in the open position as shown.

Push the end cap until it clips securely back into the closed position.

Washing the brush bar - step by step

Push the end cap upwards until it opens and pull the Brush bar out of the Cleaner head.

Remove the end cap from the brush bar. Do not wash the end cap.

Hold the brush bar under running water and gently rub to remove any lint or dirt.

Stand the Brush bar upright as shown. Leave to dry completely for a minimum of 24 hours.

Reattach the end cap to the brush bar.

Slide the Brush bar back onto the Cleaner head, around the motor. The end cap should be in the open position as shown.

Push the end cap until it clips securely back into the closed position.

Has this resolved the problem?

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button and remove the bin from the machine. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the shroud opening

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud inlet

Check the opening of the shroud for any blockages. Remove as necessary.

If you have removed your bin, slide it back on to the runner. Make sure that the bin and lid are both securely in position.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press the power button and run the machine for 10 seconds.

Has this resolved the problem?

Clear the floor tool

On the side of the Mini motorised tool, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

How to unlock the mini brush bar.

Remove the brush bar from the Mini motorised tool and clear away any hair or fibres. Check the neck of the Mini motorised tool (where the Mini motorised tool connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the Mini motorised tool.

The cleaner head being checked for blockages

Has this resolved the problem?

Turn the machine off.

Remove the bin

Push the red release button, taking care not to press the power button. The bottom of the bin will open and the shroud will slide down inside the bin, wiping away any dirt.

Push the red bin release lever on the bin runner and slide the bin off the runner.

Check the opening of the shroud for any blockages. Remove as necessary.

Check the shroud opening

Check the shroud inlet at the front of the machine for any blockages and remove as necessary.

If you have removed your bin, slide it back on to the runner. Make sure that the bin and lid are both securely in position.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Turn on and test the machine.

Has this resolved the problem?

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Please select the appropriate option

Automatic cut out

This machine is fitted with an automatic cut out. If any part becomes blocked, the machine may automatically cut out.

Ensure the machine is only used on hard-flooring. The machine will not work on carpet.

Turn the machine off.

Check for blockages

Check both ends of the wand for blockages and remove as necessary.

Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine.

Retest the machine

A power cycle test is required after cutting out.

Brushbar cut-out: Press the main power button off and then on again.

Main motor cut-out: Press the power button on again.

Has this resolved the problem?

Test the machine

Remove all tools and accessories from the machine.

Press the power button on the Main body of the machine.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

No LED light displayed on the battery or main body would indicate the machine is turned off.

Power button

We've removed the trigger, so you can swap hands easily while cleaning around obstacles.

Please press the ON/OFF power button on the main body to turn the machine on.

Has this resolved the problem?

This issue could be resolved by charging the machine, please put the machine on charge.

It can take up to 4 hours to fully charge your battery. Your battery has been designed to be left on charge.

Connect the charger directly to the charging point on your machine. You can also connect to your dock as shown in the installation instructions supplied with your dock.

The LED on the battery will pulse indicating that the machine is charging.

Has this resolved the issue?

Check the electrics

Ensure the charger is firmly plugged into the machine.

Check the plug and power cord for signs of damage.

Try the charger in a different plug socket.

Has this resolved the issue?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

A blinking blue and red LED light on the battery will indicate an issue with the power supply.

Check the electrics

Ensure the charger is firmly plugged into the machine.

Check the plug and power cord for signs of damage.

Try the charger in a different plug socket.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

A blinking blue LED light on the battery will indicate that the battery is empty and will require charging.

Charging your machine

Connect the charger directly to the charging point on your machine. You can also connect to your dock as shown in the installation instructions supplied with your dock.

The LED on the battery will pulse indicating that the machine is charging.

It can take up to four hours to fully charge your battery. Your battery has been designed to be left on charge.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Run time

The overall run time can increase and decrease depending on the power mode, floor type and tool being used.

Eco mode

The optimum balance of power and run time.

Max mode

Delivers maximum power. For intensive cleaning of ground-in dirt.

Fully charge the machine for 4 hours.

Your machines run times

Eco mode - 20 minutes (Handheld only) | 18 minutes (Hard floors)

Max mode - 5 minutes (Handheld only) | 5 minutes (Hard floors)

Is the machine working as expected?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please select the appropriate option

Damp or musty

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter, bin and washable brush bar from the Dyson Micro 1.5kg™ cleaner head can be washed. Washed and cleaned parts must be completely dry before being refitted to the machine.

Has any part of the machine been washed?

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Do not put the bin or any part of your machine in a dishwasher or use detergents, polishes or air fresheners.

Rinse your bin under a cold tap. Wipe with a dry lint-free cloth to remove any debris.

Make sure that all parts of your bin are completely dry before refitting it.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Has this resolved the problem?

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to identify which part of the machine the smell is coming from, replacing this part may resolve the issue.

How to wash the filter - step-by-step

Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

The inside of the filter on the Dyson V11 vacuum being rinsed with tap water.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

The mesh part of the filter on the Dyson V11 vacuum being rinsed under tap water.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Excess water being removed from the filter on the Dyson V11 vacuum by shaking in all directions.

Drying

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Max mode.

Has this resolved the problem?

Were all the washed parts completely dry before the machine was used?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to identify which part of the machine the smell is coming from, replacing this part may resolve the issue.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please select the appropriate option

Test the machine

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Turn the machine on.

Put the machine in Max mode.

Does the noise still occur?

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Turn on and test the machine.

Does the noise still occur?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please check all floor tools

Please connect the floor tool directly on to the bin.

If the brush bar on every tool spins when connected to the bin, please select "The wand is damaged".

If the brush bar isn't spinning on any tool, please select "The brush bar does not spin on any cleaner head".

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Check for blockages

Push the end cap upwards until it opens and pull the Brush bar out of the Cleaner head.

Remove any debris from the Brush bar.

Slide the Brush bar back onto the Cleaner head, around the motor. The end cap should be in the open position as shown.

Push the end cap until it clips securely back into the closed position.

Washing the brush bar - step by step

Push the end cap upwards until it opens and pull the Brush bar out of the Cleaner head.

Remove the end cap from the brush bar. Do not wash the end cap.

Hold the brush bar under running water and gently rub to remove any lint or dirt.

Stand the Brush bar upright as shown. Leave to dry completely for a minimum of 24 hours.

Reattach the end cap to the brush bar.

Slide the Brush bar back onto the Cleaner head, around the motor. The end cap should be in the open position as shown.

Push the end cap until it clips securely back into the closed position.

Has this resolved the problem?

Clear the tool

On the side of the Mini motorised tool, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the brush bar from the Mini motorised tool and clear away any hair or fibres. Check the neck of the Mini motorised tool (where the Mini motorised tool connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the Mini motorised tool.

The cleaner head being checked for blockages

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

A part is difficult to remove

The first time you use the machine, some parts may be difficult to remove. However, after the first use the parts should become more loose.

Which part is difficult to remove?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin.

Remove the wand by pressing the red wand release button and pulling away from the bin.

Emptying the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Closing the bin

Close the clear bin by pushing the bin base upwards until it clicks into place.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 965416-01

<p>Replacement bin for your Dyson cordless vacuum.</p>

£17.50

Bin

Bin

Part no. 965416-01

<p>Replacement bin for your Dyson cordless vacuum.</p>

£17.50

Out of stock.

£17.50

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Docking Station is not working. You can solve this by ordering a new one below.

Docking Station

Part no. 971599-01

<p>Wall-mounted Dock to recharge your vacuum and tidily store tools.</p>

£19.00

Docking Station

Docking Station

Part no. 971599-01

<p>Wall-mounted Dock to recharge your vacuum and tidily store tools.</p>

£19.00

Out of stock.

£19.00

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Soft Roller Cleaner Head is not working. You can solve this by ordering a new one below.

Soft Roller Cleaner Head

Part no. 971218-01

<p>Engineered with soft woven nylon and anti-static carbon fibre, for hard floors.</p>

£35.00

Soft Roller Cleaner Head

Soft Roller Cleaner Head

Part no. 971218-01

<p>Engineered with soft woven nylon and anti-static carbon fibre, for hard floors.</p>

£35.00

Out of stock.

£35.00

Keep me updated

You might need a replacement part.

It looks like the Mini Motorised Tool is not working. You can solve this by ordering a new one below.

Mini Motorised Tool

Part no. 971103-01

<p>Great for cleaning smaller surfaces, upholstery and stairs</p>

£35.00

Mini Motorised Tool

Mini Motorised Tool

Part no. 971103-01

<p>Great for cleaning smaller surfaces, upholstery and stairs</p>

£35.00

Out of stock.

£35.00

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our team on 0800 298 0298.

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 965254-01

<p>Charges your vacuum with or without the Docking station.</p>

£27.50

Charger

Charger

Part no. 965254-01

<p>Charges your vacuum with or without the Docking station.</p>

£27.50

Out of stock.

£27.50

Keep me updated

Scratches or marks on the wand

Marks on the wand can be caused by making contact with a painted surface such as a door frame.

These can be removed by wiping them with a damp cloth.

Has this resolved the problem?

The serial number can be located on the underside of the machine’s battery.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Run time

The LED light on the battery will flash when the power is running low and you will need to put the battery on charge.

Your machines run times

Eco mode - 20 minutes (Handheld only) | 18 minutes (Hard floors)

Max mode - 5 minutes (Handheld only) | 5 minutes (Hard floors)

Is there anything else we can help with?

All the tools provided with the machine will fit the wand and the bin inlet.

Attach the tools to the end of the wand, ensuring the connections line up with the red dot on wand and tool aligned.

Is there anything else we can help with?

Charging your machine

Connect the charger directly to the charging point on your machine. You can also connect to your dock as shown in the installation instructions supplied with the dock.

LED - Flashing blue light

The LED on the battery will flash when the power is running low and you need to put your battery on to charge.

LED - Blue pulse light

The LED on the battery will pulse with a blue LED light when charging, and will go out when fully charged.

LED - Blue solid light

The LED on the battery will turn solid blue and go out after several seconds when fully charged.

Charge time

It can take up to 4 hours to fully charge your battery. Your battery has been designed to be left on charge.

Machine operating temperature

Your machine won't operate or charge if the ambient temperature is below 5°C (41°F). This is designed to protect both the motor and battery.

Is there anything else we can help with?

Please select the appropriate option

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"

Is there anything else we can help with?

Emptying the bin

It is important to empty the bin when the dirt reaches the MAX mark on the clear bin. Press the red release button at the top of the wand and pull the bin away from the wand.

Point your machine into the bin and push the red bin release button down the length of the clear bin. Take care not to press the Power button. Then close the lid and make sure the bin and base click into place.

Washing the filter

Turn the round filter cap on the back of the vacuum anti-clockwise and remove it from the machine.

Before washing your filter, tap it gently to remove any dust or debris. Only wash your filter with tap water. Wash the outside of the filter, rubbing with your fingers to remove the dirt.

Next, wash the inside of the filter; hold it upright under the water tap and agitate using a rotating motion. Fill the filter with water, place your hand over the open end and shake firmly. Repeat these steps until the water runs clear.

Empty the filter and tap firmly to remove excess water. Leave for at least 24 hours to dry, in a warm place with plenty of airflow.

Check the filter is completely dry before refitting, or it could damage the motor. To refit your filter, turn it clockwise until it clicks into place.

Cleaning the brush bar

Use the semicircular hole to fully push up the end cap at one end of the brush bar, and pull the brush bar out of the cleaner head. Pull off the end cap and set aside. Hold the brush bar under a running tap and gently rub to remove any lint or dirt.

Squeeze then shake to remove as much excess water as possible.

Stand the brush bar upright and leave for at least 24 hours to dry. Make sure the brush bar is completely dry before refitting it.

Reattach the end cap to the brush bar so that it's in the open position. Take care to align the end cap correctly. Position at a 45 degree angle, otherwise it cannot be pushed down into place.

Is there anything else we can help with?

Power button

We've removed the trigger, the power button is now located onto the main body of the machine so you can swap hands easily while cleaning around obstacles.

Power modes

The machine has two power modes for different tasks.

Eco mode

Maximum run time for longer cleans all around your home.

Max mode

Designed for intensive spot cleaning of ground-in dirt.

Run time

The overall run time can increase and decrease depending on the power mode, floor type and tool being used.

Is there anything else we can help with?

User manual

Please open the PDF for the user guide.

Is there anything else we can help with?

How to install the wall dock - step by step

The wall dock must be mounted in accordance with regulations and applicable codes/standards (state and local laws may apply). Dyson recommends the use of protective clothing, eyewear and materials when installing the docking station.

Unpack the wall dock, charger and installation leaflet.

Select the location for the wall dock and ensure that there is no pipework (gas, water or air), electrical cables, wires or ductwork directly behind the mounting location. Follow the instructions in the installation leaflet.

Secure the backplate using the appropriate fixings.

Position the jack plug on the front casing.

Make sure the charger cable is secured neatly behind the front casing.

Firmly push down the jack cover to secure the jack plug.

Clip the front casing onto the backplate, and push firmly to secure.

Click the tools into place.

Place the machine in the wall dock.

Plug the charger into the mains electricity supply. Switch on (if necessary) to charge the battery.

The machine will need to be fully charged before first use.

Please select the appropriate option

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"

Checking for blockages - step-by-step

If any part becomes blocked, the machine will pulsate a number of times and automatically cut out.

When checking for blockages, beware of sharp objects and do not press the 'ON' button.

Start by removing the wand and emptying the bin.

Hold the machine with the bin in a downwards position and firmly push the release lever.

Press the red button to release the bin and slide to disconnect.

Check the opening of the shroud for any blockages. Remove as necessary.

Check the shroud inlet at the front of the machine for any blockages and remove as necessary.

Refitting the bin

To refit the bin, insert the spine into the bin runner. Then close the lid and make sure the bin and base click into place.

Remove the floor tool

Remove the floor tool from the wand, and check the wand for blockages.

Remove any debris from the neck of the cleaner head.

Then check the cleaner head for any other debris, and make sure the airways aren't blocked.

Refit all parts securely.

Is there anything else we can help with?

Charging the machine

For the best experience, we recommend fully charging your machine as soon as you open the box and after every clean.

Connect the charger directly to the charging point on your machine. You can also connect to your dock as shown in the installation instructions supplied with your dock.

Is there anything else we can help with?

Washing the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"

Washing the filter - step-by-step

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

The inside of the filter on the Dyson V11 vacuum being rinsed with tap water.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

The mesh part of the filter on the Dyson V11 vacuum being rinsed under tap water.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Excess water being removed from the filter on the Dyson V11 vacuum by shaking in all directions.

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Max mode.

Is there anything else we can help with?

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"

Emptying the bin

It is important to empty the bin when the dirt reaches the MAX mark on the clear bin. Press the red release button at the top of the wand and pull the bin away from the wand.

Point your machine into the bin and push the red bin release button down the length of the clear bin. Take care not to press the Power button.

Then close the lid and make sure the bin and base click into place.

Washing the filter

Turn the round filter cap on the back of the vacuum anti-clockwise and remove it from the machine.

Before washing your filter, tap it gently to remove any dust or debris. Only wash your filter with tap water. Wash the outside of the filter, rubbing with your fingers to remove the dirt.

Next, wash the inside of the filter; hold it upright under the water tap and agitate using a rotating motion. Fill the filter with water, place your hand over the open end and shake firmly. Repeat these steps until the water runs clear.

Empty the filter and tap firmly to remove excess water. Leave for at least 24 hours to dry, in a warm place with plenty of airflow. Check the filter is completely dry before refitting, or it could damage the motor.

To refit your filter, turn it clockwise until it clicks into place. Use the semicircular hole to fully push up the end cap at one end of the brush bar, and pull the brush bar out of the cleaner head.

Cleaning the brush bar

Pull off the end cap and set aside.

Hold the brush bar under a running tap and gently rub to remove any lint or dirt. Squeeze then shake to remove as much excess water as possible.

Stand the brush bar upright and leave for at least 24 hours to dry. Make sure the brush bar is completely dry before refitting it.

Reattach the end cap to the brush bar so that it's in the open position. Take care to align the end cap correctly. Position at a 45 degree angle, otherwise it cannot be pushed down into place.

Is there anything else we can help with?

Washing the bin - step by step

Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.

Empty your bin before washing it.

Push the red release lever on the bin runner and slide the bin off the runner.

Rinse your bin under a cold tap. Wipe with a dry lint-free cloth to remove any debris.

Make sure that all parts of your bin are completely dry before refitting it.

Slide the bin onto the runner.

Please note: The bin maybe more difficult to open on the first attempt after a wash.

Is there anything else we can help with?

Washing your powered tools - step by step

Only the Light pipe crevice tool is washable.

Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.

Wash with cold tap water, taking care not to get water on the connector end.

Make sure your tool is completely dry before using.

Your mini motorised tool is not washable. Wipe over with a damp lint-free cloth.

Is there anything else we can help with?