
Let's get your machine working.
Dyson Omni Glide-
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How to empty the bin
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Issue resolved
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More help required
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Troubleshooting
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How to locate the serial number
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Replacement parts
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Omnidirectional Fluffy™ cleaner head
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Soft roller brush bar
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Issue resolved
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Read the step-by-step guide on replacing the soft roller brush bar
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Castor
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the castor
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Omnidirectional Fluffy™ cleaner head end cap
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Omnidirectional Fluffy™ cleaner head end cap
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Omnidirectional Fluffy™ cleaner head
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Battery
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Purchase part
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Part replacement instructions
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Bin
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the bin
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Bin runner
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the bin runner
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Filter
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the main body & cyclone
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Wand, charger and dock
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Charger
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Combi crevice tool
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Purchase part
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Part replacement instructions
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Dock
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the dock
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Floor dock
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the floor dock
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Light pipe crevice tool
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Purchase part
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Part replacement instructions
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Mini motorised tool brush bar
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Purchase part
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Part replacement instructions
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Mini Motorhead end cap
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Purchase part
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Part replacement instructions
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Mini Motorised Tool
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Purchase part
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Part replacement instructions
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Power pack & charger kit
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Purchase part
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Part replacement instructions
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Wand
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Purchase part
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Part replacement instructions
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Worktop tool
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Purchase part
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Part replacement instructions
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Unusual noise
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Grating or rattle
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Check for blockages
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Select floor tool
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Accessory blocked
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Check inlet
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Clear the bin
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Washing the filter - video
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Check Cleaner head
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Check Cleaner head
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Washing the brush bars
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Test the machine
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Check the bin inlet
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Replacement part required
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Exchange required
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Issue not resolved, please speak to our Customer Support Team
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Pick up issues
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Machine is not picking up well
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Cutting out
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Power or electrical issue
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Intermittent power
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Pulsating
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Run time
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Machine has no power
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Blue flashing light
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Filter
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Washing the filter - step by step
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Damp or musty smell
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Damp or musty smell still present
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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The brush bar is not spinning on the floor tool
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Omnidirectional Fluffy™ cleaner head
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Replacement part required
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Washing the brush bars
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Replacement part required
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Quick-release Mini motorised head
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Replacement part required
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Filter blocking frequently
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Emptying the bin - step by step
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Scratches or marks on the wand
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Download the user guide
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How to get started
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Attaching the accessories
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Changing the battery
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Charging your machine's battery
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Installing the dock
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Screw installation
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Sticky pad installation
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Serial number location
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How to wash the filter
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How to clean the floor tool
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Cleaning the quick-release mini motorised head
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Cleaning the Omnidirectional Fluffy™ cleaner head
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Washing the brush bars
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Cleaning the bin
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Soft roller brush bar is not working. You can solve this by ordering a new one below.
Soft roller brush bar
Part no. 971174-01
<p>Replacement soft roller brush bar for your Dyson Omnidirectional Fluffy™ cleaner head.</p>
£49.00

Soft roller brush bar
Part no. 971174-01
<p>Replacement soft roller brush bar for your Dyson Omnidirectional Fluffy™ cleaner head.</p>
£49.00
£49.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Castor is not working. You can solve this by ordering a new one below.
Castor
Part no. 971175-01
<p>Replacement castor for your Dyson cordless vacuum.</p>
£12.50

Castor
Part no. 971175-01
<p>Replacement castor for your Dyson cordless vacuum.</p>
£12.50
£12.50
You might need a replacement part.
It looks like the Omnidirectional Fluffy™ cleaner head end cap is not working. You can solve this by ordering a new one below.
Omnidirectional Fluffy™ cleaner head end cap
Part no. 970904-01
<p>Replacement end cap for your Dyson Omnidirectional Fluffy™ cleaner head.</p>
£24.50

Omnidirectional Fluffy™ cleaner head end cap
Part no. 970904-01
<p>Replacement end cap for your Dyson Omnidirectional Fluffy™ cleaner head.</p>
£24.50
£24.50
You might need a replacement part.
It looks like the Omnidirectional Fluffy™ cleaner head is not working. You can solve this by ordering a new one below.
Omnidirectional Fluffy™ cleaner head
Part no. 965264-01
<p>Manoeuvres in all directions for easy, quick pickups on hard floors.</p>
£65.00

Omnidirectional Fluffy™ cleaner head
Part no. 965264-01
<p>Manoeuvres in all directions for easy, quick pickups on hard floors.</p>
£65.00
£65.00
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 971189-01
<p>Replacement battery for your Dyson cordless vacuum.</p>
£85.00

Battery
Part no. 971189-01
<p>Replacement battery for your Dyson cordless vacuum.</p>
£85.00
£85.00
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 965275-01
<div>Replacement bin for your Dyson vacuum cleaner.</div>
£14.50

Bin
Part no. 965275-01
<div>Replacement bin for your Dyson vacuum cleaner.</div>
£14.50
£14.50
You might need a replacement part.
It looks like the Bin Runner is not working. You can solve this by ordering a new one below.
Bin Runner
Part no. 971458-02
<p>Replacement bin runner for you Dyson cordless vacuum.</p>
£3.00

Bin Runner
Part no. 971458-02
<p>Replacement bin runner for you Dyson cordless vacuum.</p>
£3.00
£3.00
You might need a replacement part.
It looks like the Filter is not working. You can solve this by ordering a new one below.
Filter
Part no. 965241-01
<p>Replacement filter for your Dyson cordless vacuum.</p>
£27.50

Filter
Part no. 965241-01
<p>Replacement filter for your Dyson cordless vacuum.</p>
£27.50
£27.50
You might need a replacement part.
It looks like the Main Body & Cyclone is not working. You can solve this by ordering a new one below.
Main Body & Cyclone
Part no. 971200-02
<p>Replacement main body and cyclone for your Dyson Omni-glide vacuum.</p>
£70.00

Main Body & Cyclone
Part no. 971200-02
<p>Replacement main body and cyclone for your Dyson Omni-glide vacuum.</p>
£70.00
£70.00
You might need to arrange a visit from a Dyson expert.
It looks like the Charger isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Charger
Part no. 965254-01
<p>Charges your vacuum with or without the Docking station.</p>
£27.50

Charger
Part no. 965254-01
<p>Charges your vacuum with or without the Docking station.</p>
£27.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Docking station is not working. You can solve this by ordering a new one below.
Docking station
Part no. 971239-01
<p>Wall bracket with with charging station for tidy storage of your vacuum cleaner</p>
£10.00

Docking station
Part no. 971239-01
<p>Wall bracket with with charging station for tidy storage of your vacuum cleaner</p>
£10.00
£10.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Mini motorised tool brush bar is not working. You can solve this by ordering a new one below.
Mini motorised tool brush bar
Part no. 967480-04
<p>Replacement mini motorised tool brush bar for your Dyson cordless vacuum</p>
£12.50

Mini motorised tool brush bar
Part no. 967480-04
<p>Replacement mini motorised tool brush bar for your Dyson cordless vacuum</p>
£12.50
£12.50
You might need a replacement part.
It looks like the Mini Motorhead end cap is not working. You can solve this by ordering a new one below.
Mini Motorhead end cap
Part no. 971132-01
<p>Replacement end cap for your mini Motorhead.</p>
£3.50

Mini Motorhead end cap
Part no. 971132-01
<p>Replacement end cap for your mini Motorhead.</p>
£3.50
£3.50
You might need a replacement part.
It looks like the Mini Motorised Tool is not working. You can solve this by ordering a new one below.
Mini Motorised Tool
Part no. 971103-01
<p>Great for cleaning smaller surfaces, upholstery and stairs</p>
£35.00

Mini Motorised Tool
Part no. 971103-01
<p>Great for cleaning smaller surfaces, upholstery and stairs</p>
£35.00
£35.00
You might need a replacement part.
It looks like the Battery and charger is not working. You can solve this by ordering a new one below.
Battery and charger
Part no. 971449-05
Replacement battery and charger for your Dyson Omni-glide vacuum.
£115.00

Battery and charger
Part no. 971449-05
Replacement battery and charger for your Dyson Omni-glide vacuum.
£115.00
£115.00
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 971032-01
<p>Replacement wand for your Dyson Omni-glide™ vacuum cleaner.</p>
£24.50

Wand
Part no. 971032-01
<p>Replacement wand for your Dyson Omni-glide™ vacuum cleaner.</p>
£24.50
£24.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 965275-01
<div>Replacement bin for your Dyson vacuum cleaner.</div>
£14.50

Bin
Part no. 965275-01
<div>Replacement bin for your Dyson vacuum cleaner.</div>
£14.50
£14.50
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Docking station is not working. You can solve this by ordering a new one below.
Docking station
Part no. 971239-01
<p>Wall bracket with with charging station for tidy storage of your vacuum cleaner</p>
£10.00

Docking station
Part no. 971239-01
<p>Wall bracket with with charging station for tidy storage of your vacuum cleaner</p>
£10.00
£10.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 965275-01
<div>Replacement bin for your Dyson vacuum cleaner.</div>
£14.50

Bin
Part no. 965275-01
<div>Replacement bin for your Dyson vacuum cleaner.</div>
£14.50
£14.50
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Filter is not working. You can solve this by ordering a new one below.
Filter
Part no. 965241-01
<p>Replacement filter for your Dyson cordless vacuum.</p>
£27.50

Filter
Part no. 965241-01
<p>Replacement filter for your Dyson cordless vacuum.</p>
£27.50
£27.50
You might need a replacement part.
It looks like the Omnidirectional Fluffy™ cleaner head is not working. You can solve this by ordering a new one below.
Omnidirectional Fluffy™ cleaner head
Part no. 965264-01
<p>Manoeuvres in all directions for easy, quick pickups on hard floors.</p>
£65.00

Omnidirectional Fluffy™ cleaner head
Part no. 965264-01
<p>Manoeuvres in all directions for easy, quick pickups on hard floors.</p>
£65.00
£65.00
You might need a replacement part.
It looks like the Mini Motorised Tool is not working. You can solve this by ordering a new one below.
Mini Motorised Tool
Part no. 971103-01
<p>Great for cleaning smaller surfaces, upholstery and stairs</p>
£35.00

Mini Motorised Tool
Part no. 971103-01
<p>Great for cleaning smaller surfaces, upholstery and stairs</p>
£35.00
£35.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 971032-01
<p>Replacement wand for your Dyson Omni-glide™ vacuum cleaner.</p>
£24.50

Wand
Part no. 971032-01
<p>Replacement wand for your Dyson Omni-glide™ vacuum cleaner.</p>
£24.50
£24.50
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Further help
Dyson Omni Glide