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Dyson Cyclone V10 vacuum
See all steps

Please select the appropriate option

Clear the floor tool

On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the brush bar from the Motorbar cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.

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The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.

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Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Your Hair screw tool doesn't have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions.

Remove the cover and brush bar

Remove the Hair screw tool from the machine.

Troubleshooting image

Push the base plate open. Press the red lever down to release the cleaner head cover.

Pull the cleaner head cover off the main body of the tool.

Troubleshooting image

Look for obstructions

Pull your brush bar firmly to remove it from the main body.

Check and remove any obstructions from all three parts of your Hair screw tool.

Troubleshooting image

Your Hair screw tool isn't washable. Wipe over with a damp lint-free cloth.

Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.

Re-assemble Hair screw tool

Put your brush bar back into position and press firmly until it clicks back into position.

Troubleshooting image

Check the red locking lever is in the unlocked position. Align the cleaner head cover with the guide of the main body. Push it down until it clicks into position.

Push the red locking lever up until it clicks into position and push the base plate back into place.

Has this resolved the problem?

Clean the floor tool

With the floor tool removed from the machine, turn over and undo the fastener.

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Rotate the end cap to unlock and remove.

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Remove the Brush bar and clear away any hair or debris.

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Check the openings for any blockages, remove as necessary and replace the Brush bar.

Use a coin to lock the fastener.

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Reassemble and test the machine.

Please follow the next step.

Washing the Brush bars

Turn the cleaner head upside down so the underside of the cleaner head is facing you.

Rotate the end cap to the open position.

WARNING: Beware of sharp objects when checking for blockages.

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Rotate the end cap to unlock and remove.

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Gently slide the large Brush bar away from the Cleaner head and remove the end cap from the Brush bar.

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Lift the smaller Brush bar up to remove.

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Wash both the large and small Brush bar until the water runs clear.

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Stand both Brush bars upright, leave to dry completely for a minimum of 24 hours.

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Refit the small Brush bar first by inserting the round end of the small Brush bar into place. Push down the octagonal end until it clicks into place.

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Reattach the end cap to the large Brush bar.

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Slide the large Brush bar back onto the Cleaner head around the motor. Once in place rotate the end cap back into the closed position.

Close the fastener by turning a quarter turn clockwise. Ensure that the fastener is fully turned and that both the base plate and Brush bar is secure.

Is there anything else we can help you with?

Please select the appropriate option

Lights

To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating. We can check this by seeing what light shows on the machine.

Press and hold the trigger for 10 seconds.

Filter light

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Blockage light

Troubleshooting image

The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.

When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.

Remove the tools

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Does the light still appear?

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Troubleshooting image

Clear the floor tool

On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Check the brush bar drive cog and clear it from any hair or debris.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Troubleshooting image

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Remove the bin

Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Troubleshooting image

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

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Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Refit the bin back on to the machine and test the machine.

Has this resolved the problem?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Removing the filter

Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Troubleshooting image

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Troubleshooting image

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Troubleshooting image

Repeat washing the inside and outside of the filter until the water runs clear.

Gently tap the filter to remove any excess water.

Drying the filter

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Troubleshooting image

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Troubleshooting image

Has this resolved the problem?

Your Hair screw tool doesn't have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions.

Remove the cover and brush bar

Remove the Hair screw tool from the machine.

Troubleshooting image

Push the base plate open. Press the red lever down to release the cleaner head cover.

Pull the cleaner head cover off the main body of the tool.

Troubleshooting image

Look for obstructions

Pull your brush bar firmly to remove it from the main body.

Check and remove any obstructions from all three parts of your Hair screw tool.

Troubleshooting image

Your Hair screw tool isn't washable. Wipe over with a damp lint-free cloth.

Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.

Re-assemble Hair screw tool

Put your brush bar back into position and press firmly until it clicks back into position.

Troubleshooting image

Check the red locking lever is in the unlocked position. Align the cleaner head cover with the guide of the main body. Push it down until it clicks into position.

Push the red locking lever up until it clicks into position and push the base plate back into place.

Has this resolved the problem?

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Troubleshooting image

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Troubleshooting image

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.

When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.

The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.

When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.

Remove the tools

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Does the machine still pulsate?

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Troubleshooting image

Check for blockages

With the accessory removed from the machine, check both ends for blockages and remove as necessary.

Refit the accessory back onto the machine.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Troubleshooting image

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Test the machine

Remove all tools and accessories from the machine.

Troubleshooting image

Put the machine in MAX power mode.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Troubleshooting image

Test the machine

Press and hold the trigger for 10 seconds.

If the noise is still present, select the floor tool you have been using.

Clear the floor tool

On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Check the brush bar drive cog and clear it from any hair or debris.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Your Hair screw tool doesn't have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions.

Remove the cover and brush bar

Remove the Hair screw tool from the machine.

Troubleshooting image

Push the base plate open. Press the red lever down to release the cleaner head cover.

Pull the cleaner head cover off the main body of the tool.

Troubleshooting image

Look for obstructions

Pull your brush bar firmly to remove it from the main body.

Check and remove any obstructions from all three parts of your Hair screw tool.

Troubleshooting image

Your Hair screw tool isn't washable. Wipe over with a damp lint-free cloth.

Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.

Re-assemble Hair screw tool

Put your brush bar back into position and press firmly until it clicks back into position.

Troubleshooting image

Check the red locking lever is in the unlocked position. Align the cleaner head cover with the guide of the main body. Push it down until it clicks into position.

Push the red locking lever up until it clicks into position and push the base plate back into place.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Remove the bin

Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Does the noise still occur?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Troubleshooting image

Attach the bin to the machine by sliding it back on.

Once attached, push the bin fully on to the machine and close the bin base.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Check the machine

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Check both ends of the Wand for blockages and remove as necessary.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Does the issue occur without the tools?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Pick up issues

The blockage light usually appears when the machine is pulsating. The blockage light is located by the power pack.

Troubleshooting image

Remove the floor tool

If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.

Please remove the floor tool from the machine and check the Wand for blockages.

Troubleshooting image

Clear the floor tool

On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Check the brush bar drive cog and clear it from any hair or debris.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Remove the bin

Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Troubleshooting image

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Refit the bin back on to the machine, attach the wand and cleaner head and test the machine.

Has this resolved the problem?

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Repeat washing the inside and outside of the filter until the water runs clear.

Gently tap the filter to remove any excess water.

Drying the filter

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Your Hair screw tool doesn't have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions.

Remove the cover and brush bar

Remove the Hair screw tool from the machine.

Troubleshooting image

Push the base plate open. Press the red lever down to release the cleaner head cover.

Pull the cleaner head cover off the main body of the tool.

Troubleshooting image

Look for obstructions

Pull your brush bar firmly to remove it from the main body.

Check and remove any obstructions from all three parts of your Hair screw tool.

Troubleshooting image

Your Hair screw tool isn't washable. Wipe over with a damp lint-free cloth.

Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.

Re-assemble Hair screw tool

Put your brush bar back into position and press firmly until it clicks back into position.

Troubleshooting image

Check the red locking lever is in the unlocked position. Align the cleaner head cover with the guide of the main body. Push it down until it clicks into position.

Push the red locking lever up until it clicks into position and push the base plate back into place.

Has this resolved the problem?

Check for blockages

With the accessory removed from the machine, check both ends for blockages and remove as necessary.

Refit the accessory back onto the machine.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Troubleshooting image

Has this resolved the problem?

Check the machine

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

If the machine does not have any power, please check the status light and select which light is showing.

Unplug the machine

Make sure the machine is unplugged from the charger and check the status light.

Troubleshooting image

Refit the filter correctly

The filter indicator will flash intermittently when the filter unit is not fitted correctly.

To refit, return the filter unit to the open position and twist clockwise until it clicks into place.

Troubleshooting image

Has this resolved the problem?

You might need a replacement part.

It looks like the Filter is not working. You can solve this by ordering a new one below.

Filter

Part no. 969082-01

Replacement filter for your Dyson cordless vacuum.

£29.00

Filter

Filter

Part no. 969082-01

Replacement filter for your Dyson cordless vacuum.

£29.00

Out of stock.

£29.00

Keep me updated

Charge the machine

Place the machine on charge.

A blue pulsing light indicates that the machine is charging.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Blue lights on charge

If one, two or three blue lights appear whilst the machine is plugged in, this suggests it is on charge.

Troubleshooting image

Has this resolved the problem?

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 969350-01

Replacement charger for your Dyson cordless vacuum cleaner.

£37.50

Charger

Charger

Part no. 969350-01

Replacement charger for your Dyson cordless vacuum cleaner.

£37.50

£37.50

Charge the machine

This indicates the machine needs charging. Place the machine on charge for 3.5 hours.

Troubleshooting image

If the lights now flash red and blue, please follow the appropriate step.

Troubleshooting image

Has this resolved the problem?

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

You might need to arrange a visit from a Dyson expert.

It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

£60.00

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

£60.00

Unplug the machine

Make sure the machine is unplugged from the charger and check the status light.

Troubleshooting image

You might need to arrange a visit from a Dyson expert.

It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

£60.00

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

£60.00

You might need to arrange a visit from a Dyson expert.

It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

£60.00

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

£60.00

Charge the machine

This indicates the machine needs charging. Place the machine on charge for 3.5 hours.

Troubleshooting image

If the lights now flash red and blue, please follow the appropriate step.

Troubleshooting image

If using the docking station, remove the charger from the docking station and connect it directly to the machine. (When the machine is charging correctly, you will see one, two or three blue LED lights - these will flash depending on the level of charge required and turn solid when partly completed. When the battery is fully charged the 3 blue LED lights will go off.)

Has this resolved the problem?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Ensure the filter is completely dry before refitting.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Removing the filter

Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Troubleshooting image

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Troubleshooting image

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Troubleshooting image

Repeat washing the inside and outside of the filter until the water runs clear.

Gently tap the filter to remove any excess water.

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

Troubleshooting image

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Troubleshooting image

Has this resolved the problem?

The run time on High power is 7 minutes with the Motorised head, and 5 minutes without the Motorised head.

Troubleshooting image

The run time on Medium power is 20 minutes with the Motorised head and 30 minutes without the Motorised head.

Troubleshooting image

The run time on Low power is 35 minutes with the Motorised head and 60 minutes without the Motorised head.

Troubleshooting image

Has this resolved the problem?

You might need to arrange a visit from a Dyson expert.

It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

£60.00

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

£60.00

How to buy and fit parts for your machine

Get original replacement parts direct from Dyson and learn how to fit them with your machine.

Main body and cyclone

  • Filter
  • Main body and cyclone
  • Bin
  • Battery
Troubleshooting image

Direct Drive cleaner head

  • Quick release motorhead
  • V-ball wheel
  • Rear seal
  • Brush bar
  • Axle & roller
Troubleshooting image

Soft roller cleaner head

  • Soft roller cleaner head
  • Rear brush bar wheel
  • Soft roller end cap
  • Rear brush bar
  • Soft roller brush bar
  • Axle & roller
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Torque Drive cleaner head

  • Torque Drive cleaner head
  • V-ball wheel
  • Torque Drive brush bar
  • Rear edge
  • Axle & roller
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Wand, Charger & Dock

  • Docking station
  • Jack cover
  • Combination tool
  • Wand
  • Charger
  • Mini motorised tool
  • Mini motorised tool brush bar
  • Mini motorised tool end cap
  • Crevice tool
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Accessories and Consumables

  • Quick release handheld tool kit
  • Quick release extension hose
  • Stubborn dirt brush
  • Mini soft dusting brush
  • Quick release mattress tool
  • Dyson Cyclone V10 Dok™
  • Tool holster
  • Foot pads
  • Quick release up-top adaptor
  • Quick release adaptor tool
  • Dyson tool bag
  • Quick release flexi crevice tool
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Accessories and Consumables

Choose the part you'd like to replace.

  • Quick release handheld tool kit
  • Quick release extension hose
  • Stubborn dirt brush
  • Mini soft dusting brush
  • Quick release mattress tool
  • Dyson Cyclone V10 Dok™
  • Tool holster
  • Foot pads
  • Quick release up-top adaptor
  • Quick release adaptor tool
  • Dyson tool bag
  • Quick release flexi crevice tool
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Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Dock assembly

To assemble your Dok, place the base on the floor.

Put the lower body and tool case on top and slide forward until it clicks.

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Next, place the upper body on top. Gently slide it forwards until it clicks.

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Grab the four cleanerhead clips and slide them onto the sides of the Dok.

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Insert the charging cable into the back of the upper body.

With the charger facing upwards, place the small plate on top and push it down until you hear a click.

Gently push the charger cable into the grooves, then plug it in.

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To store your wand and in-use cleaner head, place the cleaner head on the base with the wand angled towards you. Move the wand back towards one of the lower wand clips. Press it in until you hear a click.

Slide the main body of the vacuum down onto the charging section of the upper body.

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Slide the tool case out of the lower body. Store your accessories as shown in the image.

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If you are storing your Dok on a table, place the base onto the surface. Slide the upper body onto it, and slide the two wand clips into place as shown.

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Were you able to fit your part?

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298.

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

If you would like to purchase genuine Dyson tools and accessories for your machine, click here.

Has this resolved the problem?

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Dispose of any old parts in accordance with local codes and regulations.

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Were you able to fit your part?

You might need a replacement part.

It looks like the Battery is not working. You can solve this by ordering a new one below.

Battery

Part no. 969352-02

<p>Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.</p>

£79.00

Battery

Battery

Part no. 969352-02

<p>Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.</p>

£79.00

£79.00

How to install this part

Tools required

A phillips screwdriver is required to replace this part.

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Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the battery".

Tools required

A phillips screwdriver is required to replace this part.

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Always ensure that your machine is uplugged from the charger prior to carrying out any maintenance.

It is important to read the instructions in the box before replacing your battery.

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Remove the battery

You need to unscrew three Phillips screws to release the battery.

One is on the rear of the handle and the other two are on the underside of the battery.

Remove the old battery from your machine's handle.

Dispose of it as per local codes and regulations.

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Replace the battery

Attach the new battery to the handle.

Secure it in place with the three screws.

Your new battery will only be partially charged. So it's important to fully charge it before using it for the first time.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 969509-01

Replacement bin for your Dyson cordless vacuum.

£32.00

Bin

Bin

Part no. 969509-01

Replacement bin for your Dyson cordless vacuum.

£32.00

Out of stock.

£32.00

Keep me updated

How to install this part

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the bin".

Remove the bin

Press the red wand-release button at the top of the wand and pull the wand away from the bin.

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To open the Clear bin, hold the machine with the Bin in a downwards position, and firmly push the Bin release lever.

IMPORTANT: do not pull the 'ON' trigger when emptying the bin.

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Press the red, square release button located on the underside of the bin and slide the bin off its runner.

Dispose of the existing bin as per local codes and regulations.

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Replace the bin

To refit, insert the spine into the bin runner. Close the clear bin by pushing the bin base upwards until the clear bin and base click into place.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please start a WhatsApp conversation or contact our team on 0800 298 0298.

Always unplug before carrying out any maintenance.

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Removing the filter

Remove the filter unit by twisting anti-clockwise to the open position. Gently pull away from the appliance.

Dispose of any old parts in accordance with local codes and regulations.

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Refit

To refit a new filter, insert it back into the machine and twist clockwise until it clicks into place.

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Were you able to fit your part?

Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visitMyDyson

You might need to arrange a visit from a Dyson expert.

It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

£60.00

Main body and cyclone

Part no. 969596-07

Replacement main body and cyclone for your Dyson vacuum cleaner.

£60.00

Tools required

A phillips screwdriver is required to replace this part.

Troubleshooting image

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the main body and cyclone".