Let's get your machine working.
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Airwrap
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Maintaining your Dyson machine
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Regular filter maintenance
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Clean the filter - step by step
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More help required
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Not working
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Unusual noise
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Rattle noise
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Issue not resolved, please speak to our Customer Support Team
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Re-fit attachment
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Issue resolved
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Attachments won't fit
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One attachment
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More than one attachment
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Appliance louder than usual
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Wash the filter
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Regular filter maintenance
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Clean the filter
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Deep clean the filter
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Performance
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Using your Dyson Airwrap - step-by-step guide
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Check the attachments
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Performance issues
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Airflow
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Filter removal
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Wash the filter
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Temperature
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Power or electrical issue
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No power
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Thermal cut out
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Power region
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Check lights
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Select appropriate light
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Regular filter maintenance
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Regular filter maintenance
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Check region voltage
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Won't switch off
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Check electrical supply
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Thermal cut out
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Check which light is appearing
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No light
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Regular filter maintenance
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Unusual smell
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Dusty
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Burning smell
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Visible issue
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Attachments too hot to touch
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Choose the affected attachment
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Multiple attachments
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Firm smoothing brush
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Round volumising brush
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Soft smoothing brush
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Lights
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Attachments won't fit
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Attachment damaged
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Attachment damaged
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Attachment damaged
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Attachment damaged
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Smoothing brush bristles
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Replacement part required
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Using your Dyson machine
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Serial number location
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Issue resolved
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What do the lights mean?
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Regular filter maintenance
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Regular filter maintenance
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Regular filter maintenance
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Styling tips
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How to use the functions
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How to attach and use accessories
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Smoothing brush
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Firm smoothing brush
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Round volumising brush
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20mm Airwrap™ long barrel
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30mm Airwrap™ barrel
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40mm Airwrap™ barrel
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Coanda smoothing dryer
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How to use your appliance abroad
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How to use your appliance
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User guide
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Getting started
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Getting started - step-by-step
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Cleaning the appliance
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Popular queries
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Coanda smoothing dryer is not working. You can solve this by ordering a new one below.
Coanda smoothing dryer
Part no. 971895-03
Multi-functional attachment to dry, smooth and hide flyaways' 'for use on dry and straight[ened] hair
£30.00
Coanda smoothing dryer
Part no. 971895-03
Multi-functional attachment to dry, smooth and hide flyaways' 'for use on dry and straight[ened] hair
£30.00
You might need a replacement part.
Part no. 969758-07
£17.50
Part no. 969758-07
£17.50
£17.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Round volumising brush is not working. You can solve this by ordering a new one below.
Round volumising brush
Part no. 971893-07
For volumising and shaping
£30.00
Round volumising brush
Part no. 971893-07
For volumising and shaping
£30.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the 20mm Airwrap™ Long Barrel is not working. You can solve this by ordering a new one below.
20mm Airwrap™ Long Barrel
Part no. 971890-03
£30.00
20mm Airwrap™ Long Barrel
Part no. 971890-03
£30.00
You might need a replacement part.
It looks like the 30mm Airwrap™ barrel is not working. You can solve this by ordering a new one below.
30mm Airwrap™ barrel
Part no. 971888-03
£30.00
30mm Airwrap™ barrel
Part no. 971888-03
£30.00
You might need a replacement part.
It looks like the 30mm Airwrap Long Barrel is not working. You can solve this by ordering a new one below.
30mm Airwrap Long Barrel
Part no. 971888-07
£30.00
30mm Airwrap Long Barrel
Part no. 971888-07
£30.00
You might need a replacement part.
It looks like the 40mm Airwrap™ barrel is not working. You can solve this by ordering a new one below.
40mm Airwrap™ barrel
Part no. 971889-03
£30.00
40mm Airwrap™ barrel
Part no. 971889-03
£30.00
£30.00
You might need a replacement part.
It looks like the 40mm Airwrap Long Barrel is not working. You can solve this by ordering a new one below.
40mm Airwrap Long Barrel
Part no. 971889-07
£30.00
40mm Airwrap Long Barrel
Part no. 971889-07
£30.00
£30.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Round volumising brush is not working. You can solve this by ordering a new one below.
Round volumising brush
Part no. 971893-07
For volumising and shaping
£30.00
Round volumising brush
Part no. 971893-07
For volumising and shaping
£30.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
