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Let's get your machine working.
Dyson WashG1™-
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Cleaning the debris brush bars
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Query resolved
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New query
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Troubleshooting your machine
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Hard floor cleaning solution
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Damaged on delivery
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Issue not resolved
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Expiry date
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Lost measuring cap
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Alerts and LCD screen
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Battery alert
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Rollers stuck
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Issue not resolved, please speak to our Customer Support Team
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Reassemble the cleaner head
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Empty dirty water tank
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Check debris tray
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The display is not working
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No power
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Blue flashing light
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Issue not resolved, please speak to our Customer Support Team
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No light
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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LED showing
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Reset the machine
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Replace rollers
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Replace rollers
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System error alert
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Grating or grinding
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Gurgling noise
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Performance
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The rollers are not spinning
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Check the cleaner head
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The rollers are too dry
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Clean the mesh
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Self clean
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The rollers are too wet
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Check dirty water tank
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Clean the dirty water tank
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Check the cleaner head
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The machine is not cleaning
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Run self clean cycle
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Rollers still spinning when upright
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Power or electrical issue
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Intermittent power
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Empty dirty water tank
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Machine has no power
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Run time
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How to locate the serial number
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty
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Water issue
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Excess water left on floor
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Water flowing from clean tank too quickly
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The machine is leaking
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Check valve
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Crack, scratch, or mark on the water tank
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Issue resolved
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Safety and guarantee information
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Charging your battery
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How to use Dyson 01 hard floor solution
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How to empty the dirty water tank
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Emptying the debris tray
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How to fill the clean water tank
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Using the LCD screen
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Alerts
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How to select the language for your machine
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Cleaning modes
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Replace rollers
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Run time information
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Locating the serial number
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Getting started
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Using your machine for the first time
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How to get started - step-by-step
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Download the user manual
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Cleaning the debris tray
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Cleaning the rollers
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How to clean the clean water tank
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How to clean the dirty water tank
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Cleaning the dock tray
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Replacing the debris brush bars
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Replacing the rollers
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Running a self clean cycle
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson WashG1™