Let's get your machine working.
Dyson Airwrap i.d.™ multi-styler and dryer Straight+Wavy (Vinca Blue/Topaz)Let's get your machine working.
Dyson Airwrap i.d.™ multi-styler and dryer Straight+Wavy (Vinca Blue/Topaz)-
Airwrap i.d.
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Cleaning the appliance
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More help required
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Troubleshooting
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MyDyson™ app and Connectivity
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Connecting your machine
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Add machine
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Pair the machine
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Complete the set-up
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I'm having trouble with this step
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Issue not resolved, please speak to our Customer Support Team
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Setting up your Hair profile
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Issue not resolved, please speak to our Customer Support Team
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Issue resolved
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The app isn’t finding my Airwrap i.d.™
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Bluetooth is not enabled on my Airwrap i.d.™
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I'm having trouble pairing the machine
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I'm having trouble with this step
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I'm having trouble logging into the MyDyson™ app
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I didn't receive a login code email
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I'm unable to find or install the MyDyson™ app
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Troubleshooting
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Already connected
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Airwrap i.d.™ disconnecting during i.d. curl™ sequence
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Device going into idle/sleep mode during i.d. curl™ sequence
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Intermittent connection
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Multiple users unable to connect
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How to disable/re-enable Bluetooth
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Perform a factory reset
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My machine is showing not connected
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Not connected
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I'm having trouble connecting to my Airwrap i.d.™
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I’m not sure
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Using the MyDyson™ app
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How do I update my machine?
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Filter guidance
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How to guides
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Product settings
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Heat settings
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i.d. curl™
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Styling guides
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How do I switch between my machines?
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How do I use i.d. curl™?
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Setting up your Hair profile
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Can multiple users connect to the same Airwrap i.d.™?
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Performance
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Check the attachments
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All attachments
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Airflow
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Filter removal
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Clean the filter
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Check machine
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Overheating
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Issue not resolved, please speak to our Customer Support Team
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Issue resolved
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Clean the filter - step by step
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Clean the filter
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Clean the filter - step by step
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Lights
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Flashing blue light
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Regular filter maintenance
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Solid blue light
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Regular filter maintenance
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No light
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Temperature
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Issue not resolved, please speak to our Customer Support Team
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Using your Dyson Airwrap - step-by-step guide
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Power or electrical issue
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Check electrical supply
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No power
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Power region
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Check region voltage
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Check lights
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Select appropriate light
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Thermal cut out
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Clean the filter
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Check machine
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Won't switch off
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Spare parts and replacement instructions
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Accessories
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20mm Airwrap™ long barrel
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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30mm Airwrap™ barrel
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Purchase part
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Part replacement instructions
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30mm Airwrap™ long barrel
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Purchase part
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Part replacement instructions
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40mm Airwrap™ barrel
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Purchase part
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Part replacement instructions
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40mm Airwrap™ long barrel
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Purchase part
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Part replacement instructions
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Blade concentrator
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Purchase part
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Part replacement instructions
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Dryer+Flyaway smoother
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Purchase part
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Part replacement instructions
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Conical Airwrap™ barrel
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Purchase part
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Part replacement instructions
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Diffuser
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Purchase part
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Part replacement instructions
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Fast dryer
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Purchase part
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Part replacement instructions
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Firm smoothing brush
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Purchase part
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Part replacement instructions
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Hair clips
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Purchase part
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Part replacement instructions
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Large volumising brush
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Purchase part
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Part replacement instructions
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Small firm smoothing brush
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Purchase part
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Part replacement instructions
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Small volumising brush
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Purchase part
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Part replacement instructions
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Soft smoothing brush
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Purchase part
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Part replacement instructions
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Volumising brush
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Purchase part
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Part replacement instructions
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Wave+Curl Diffuser
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Purchase part
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Part replacement instructions
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Wide-tooth comb
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Purchase part
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Part replacement instructions
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Main body
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Filter cleaning brush
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Purchase part
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Part replacement instructions
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Filter cover
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Purchase part
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Part replacement instructions
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Unusual noise
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Crackling noise
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Appliance louder than usual
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Rattle noise
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Unusual smell
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Burning smell
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Dusty smell
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Visible issue
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Attachments too hot to touch
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Attachments won't fit
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Attachments won't fit
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Smoothing brush bristles
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Replacement part required
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Using your Dyson hair clips
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Issue resolved
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Getting started
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Getting started - step-by-step
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How to attach and use accessories
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20mm Airwrap™ long barrel
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30mm Airwrap™ barrel
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40mm Airwrap™ barrel
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Diffuser
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Large volumising brush
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Round volumising brush
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Storage case
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Blade concentrator
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Dryer+Flyaway smoother
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Conical Airwrap™ barrel
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Fast dryer
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Firm smoothing brush
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Soft smoothing brush
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Wave+Curl Diffuser
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Wide-tooth comb
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How to use the functions
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Styling tips
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User guide
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How to use your appliance abroad
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What do the lights mean?
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Flashing blue light
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Solid blue light
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Regular filter maintenance
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Clean the filter - step by step
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Regular filter maintenance
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Serial number location
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Regular filter maintenance
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We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Hair clips
Part no. 973267-01
Hair clips
Part no. 973267-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Hair clips
Part no. 973267-01
Two types of styling clips, ergonomically designed for a secure grip whilst being gentle on hair and scalp. Engineered for all hair types.
£35.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Filter cleaning brush
Part no. 969760-02
Filter cleaning brush
Part no. 969760-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Filter cleaning brush
Part no. 969760-02
Filter cleaning brush for your Dyson Airwrap™
£12.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.