Let's get your machine working.
DC49i vacuum-
DC48/DC49
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User guide
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No further assistance required
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More help required
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Empty the bin
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Cleaning bin and cyclone
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Check for blockages
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Weak suction from wand
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Clear the Brush bar
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Remove the soleplate
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Wash the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Strong suction from the Wand
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The Brush bar is damaged
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The end cap is damaged
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Remove the soleplate
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Check Wand and hose
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Check duct and inlets
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Washing the filters
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Issue resolved
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Troubleshooting
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Unusual noise
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Motor is pulsating
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Wash the filter - step by step
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Grating or grinding noise
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Rattle noise
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Clean bin/cyclone
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Check the Wand
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Check floor tool
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Issue not resolved, please speak to our Customer Support Team
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Whistle noise
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Pick up issues
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Power
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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The digital motor cut out
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No power
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Less than two hours
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Pick up issues
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Musty or damp smell
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Wash the filter - step by step
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Visible issue
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Part broken
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Broken bin
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Broken combination tool
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Broken cyclone
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Broken hose
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Broken post-filter
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Broken pre-filter
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Broken stair tool
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Brush bar
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Issue not resolved, please speak to our Customer Support Team
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Broken Wand
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Brush bar not spinning
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Remove the soleplate
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Wash the filter - step by step
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Place an order
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Cable won't rewind
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Issue not resolved, please speak to our Customer Support Team
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Machine spitting out dust
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How to assemble your Dyson machine
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How to use the Turbine head
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How to use the extension tube
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How to use the cable rewind
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How to store the tools and carry your Dyson vacuum
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Serial number location
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Quick start guide
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Quick start guide
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 925970-01
Replacement bin for your Dyson vacuum cleaner.
£19.00
Bin
Part no. 925970-01
Replacement bin for your Dyson vacuum cleaner.
£19.00
£19.00
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 918068-02
Replacement combination tool for your Dyson vacuum cleaner.
£25.00
Combination tool
Part no. 918068-02
Replacement combination tool for your Dyson vacuum cleaner.
£25.00
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 965381-05
Replacement cyclone for your Dyson vacuum cleaner.
£49.00
Cyclone
Part no. 965381-05
Replacement cyclone for your Dyson vacuum cleaner.
£49.00
£49.00
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 965623-02
Replacement hose for your Dyson vacuum cleaner.
£37.50
Hose
Part no. 965623-02
Replacement hose for your Dyson vacuum cleaner.
£37.50
£37.50
You might need a replacement part.
It looks like the Post filter and cage is not working. You can solve this by ordering a new one below.
Post filter and cage
Part no. 925701-01
Replacement post filter and cage for your Dyson vacuum cleaner.
£37.50
Post filter and cage
Part no. 925701-01
Replacement post filter and cage for your Dyson vacuum cleaner.
£37.50
You might need a replacement part.
It looks like the Pre-filter is not working. You can solve this by ordering a new one below.
Pre-filter
Part no. 925766-01
Replacement pre-filter for your Dyson vacuum cleaner.
£14.50
Pre-filter
Part no. 925766-01
Replacement pre-filter for your Dyson vacuum cleaner.
£14.50
£14.50
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
£25.00
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
£25.00
£25.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Wand handle is not working. You can solve this by ordering a new one below.
Wand handle
Part no. 917276-05
Replacement wand handle for your Dyson vacuum cleaner.
£19.00
Wand handle
Part no. 917276-05
Replacement wand handle for your Dyson vacuum cleaner.
£19.00
You might need a replacement part.
It looks like the Turbine head is not working. You can solve this by ordering a new one below.
Turbine head
Part no. 925144-10
Replacement turbine head for your Dyson vacuum cleaner.
£55.00
Turbine head
Part no. 925144-10
Replacement turbine head for your Dyson vacuum cleaner.
£55.00
£55.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Further help
DC49i vacuum
