Dyson's Digital Assistant
Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.
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Use our step-by-step tool to solve your machine's problem.
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How to check for blockages
Dyson V8 cordless vacuums are engineered to make a pulsing sound to let you know if something is preventing airflow from passing through the machine. Follow our video guide to remove any obstructions from the machine.
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How to reset the brush bar
The brush bar in the Direct Drive cleaner head is engineered to shut off for protection if something jams it. Follow our video guide to remove the brush bar and clear debris from around it.
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Genuine Dyson spare parts and accessories for your machine:
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Pre-filter
Part No. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
£12.50
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Post filter
Part No. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
£22.00
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How to get your Dyson machine working to its full potential.
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Wash the filter regularly
Washing your Dyson filter is quick and easy and keeps your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.
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Secure the charging dock
Leave at least 1.2m between the floor and the lowest screw point. Make sure it's within easy reach of a power socket so the cable has some slack.
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The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.
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Phone
0800 298 0298
Our helpline is open:
- 8:00am - 8:00pm Monday to Friday
- 8:00am - 6:00pm Saturday and Sunday
