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Support for your Dyson V8™ cordless stick vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • How to check for blockages

    Dyson V8 cordless vacuums are engineered to make a pulsing sound to let you know if something is preventing airflow from passing through the machine. Follow our video guide to remove any obstructions from the machine.

  • How to reset the brush bar

    The brush bar in the Direct Drive cleaner head is engineered to shut off for protection if something jams it. Follow our video guide to remove the brush bar and clear debris from around it.

  • Genuine Dyson spare parts and accessories for your machine:

  • Pre-filter

    Part No. 965661-01

    Replacement pre-filter for your Dyson vacuum cleaner.

    £12.50

    Learn more
  • Post filter

    Part No. 967478-01

    Replacement post filter for your Dyson vacuum cleaner.

    £22.00

    Learn more

  • How to get your Dyson machine working to its full potential.

  • How to wash your filter

    Washing your Dyson filter is quick and easy. Clean it regularly to keep your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.

  • How to secure the charging dock

    Leave at least 1.2m between the floor and the lowest screw point. Make sure it's within easy reach of a power socket so the cable has some slack.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

  • Phone

    0800 298 0298
    Our helpline is open:

    • 8:00am - 8:00pm Monday to Friday
    • 8:00am - 6:00pm Saturday and Sunday