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Support for your Dyson Ball™ 2 upright vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Pre-filter

    Part No. 968647-02

    Replacement pre-filter for your Dyson vacuum cleaner.

    £14.50

    Learn more
  • Bin

    Part No. 969371-01

    Replacement bin for your Dyson vacuum cleaner.

    Please contact our customer service team via live chat or email.

  • Wand handle

    Part No. 969372-01

    Replacement wand handle for your Dyson vacuum cleaner.

    Please contact our customer service team via live chat or email.

  • Internal hose

    Part No. 968702-01

    Replacement internal hose for your Dyson vacuum cleaner.

    Please contact our customer service team via live chat or email.

  • How to get your Dyson machine working to its full potential.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    How to wash your filter

    Rinse under a cold tap until the water runs clear – you don't need any detergents. Squeeze out excess water and leave to dry on its side (at least 24 hours) before refitting.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    How to reset the brush bar

    Learn how to reset the brush bar after removing the cause of the jam.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • Phone

    0800 298 0298
    Our helpline is open:

    • 8:00am - 8:00pm Monday to Friday
    • 8:00am - 6:00pm Saturday and Sunday

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.