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Support for your Dyson Ball™ 2 upright vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Pre-filter

    Part No. 968647-02

    Replacement pre-filter for your Dyson vacuum cleaner.

    £14.50

    Learn more
  • Bin

    Part No. 969371-01

    Replacement bin for your Dyson vacuum cleaner.

    £29.00

    Learn more
  • Wand handle

    Part No. 969372-01

    Replacement wand handle for your Dyson vacuum cleaner.

    Out of stock.

    £49.00

    Learn more
  • Internal hose

    Part No. 968702-01

    Replacement internal hose for your Dyson vacuum cleaner.

    Out of stock.

    £7.50

    Learn more

  • How to get your Dyson machine working to its full potential.

  • How to wash your filter

    Rinse under a cold tap until the water runs clear – you don't need any detergents. Squeeze out excess water and leave to dry on its side (at least 24 hours) before refitting.

  • How to reset the brush bar

    Learn how to reset the brush bar after removing the cause of the jam.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

  • Phone

    0800 298 0298
    Our helpline is open:

    • 8:00am - 8:00pm Monday to Friday
    • 8:00am - 6:00pm Saturday and Sunday