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Frequently asked questions

Should I use detergent when wet cleaning?

Whilst not necessary for cleaning performance, we understand that some users will want to combine a cleaning detergent with the wet roller head. If you decide to use detergent, please follow the manufacturers guidance on the recommended dilution. We do not recommend putting neat detergents in the clean water tank.

Should I vacuum before wet cleaning my floor?

To achieve the best deep cleaning results, it’s suggested to dry vacuum before wet cleaning the floor. 

 

If there is a substantial number of dry debris on your floor, and you are not cleaning a spill or wet debris, we recommend vacuuming your floor before wet cleaning it to achieve the best cleaning performance. Do not vacuum up any spills or wet debris in dry mode as this could damage your vacuum cleaner. 

Can I use it on my existing Dyson V15 Detect™ vacuum?

The Submarine wet roller head is not compatible with any of our other vacuums, including pre-purchased Dyson V15 Detect™ vacuum. To intelligently switch between wet and dry cleaning, this version of the machine has been reprogrammed. Our previous software is not compatible with wet floor cleaning. 

How often do I need to change the water in clean water tank?

Refill the water to full when the water is running low in the clean water tank. With a full tank of water, the Dyson Submarine™ wet roller head supports 16 minutes run time before the clean water runs out. To help protect the motor in the wet roller head, we recommend you do not run the product when the clean water tank is empty. 

Do I need to set the cleaning mode?

No, our Dyson V15s Detect Submarine™ wet and dry vacuum  has intelligent mode detection. As soon as wet roller head is attached, your Dyson V15s Detect Submarine™ wet and dry vacuum will automatically enter wet cleaning mode. 

How do I know when the clean water tank is empty/needs refilling?

The clean water tank is transparent, and owners will be able to see how much water is remaining in the clean water tank during cleaning. Please refill the water tank when the water amount is running low. With a full tank of water, the Dyson Submarine™ wet roller head supports 16 minutes run time before the clean water runs out.