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Support for your Dyson Hot+Cool Jet Focus AM09 fan heater

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Remote control

    Part No. 966538-04

    Replacement remote control for your Dyson fan heater.

    £27.50

    Learn more
  • Remote control

    Part No. 966538-01

    Curved and magnetised to store neatly on the machine.

    £27.50

    Learn more
  • Base

    Part No. 966534-02

    Replacement base for your Dyson fan heater.

    £5.00

    Learn more
  • Base

    Part No. 966534-01

    Replacement base for your Dyson fan heater.

    £12.50

    Learn more

  • How to get your Dyson machine working to its full potential.

  • Adjust the airflow

    Tweak the airflow angle by holding the base and gently adjusting the main body forwards or backwards.

  • Smooth oscillation

    At the touch of a button, the fan will gently oscillate to heat and cool a wider area.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

  • Phone

    0800 298 0298
    Our helpline is open:

    • 8:00am - 8:00pm Monday to Friday
    • 8:00am - 6:00pm Saturday and Sunday