Dyson's Digital Assistant
Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.
Use our step-by-step tool to solve your machine's problem.
Genuine Dyson spare parts and accessories for your machine:
Part No. 965432-01
Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles³ with activated carbon filter to remove gases and odours.
Part No. 970753-02
Replacement pump column for your Dyson machine.
Part No. 970486-14
Curved and magnetised to store neatly on the machine
Part No. 965317-01
Replacement water tank for your Dyson purifier humidifier.
How to get your Dyson machine working to its full potential.
Find out how to monitor and replace your combination filter in our video guide.
The monthly Deep clean cycle removes limescale from your machine's water system. Your machine's LCD screen will let you know when it's time. You'll need 150g of citric acid, then follow the steps in our video guide or user manual.
The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.