Use our step-by-step tool to solve your machine's problem.
Genuine Dyson spare parts and accessories for your machine:
360° Glass HEPA and Activated Carbon Filter
Part No. 965432-01
Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles³ with activated carbon filter to remove gases and odours.
Part No. 970753-02
Replacement pump column for your Dyson machine.
How to get your Dyson machine working to its full potential.
How to change your filter
Find out how to monitor and replace your combination filter in our video guide.
How to run a Deep clean cycle
The monthly Deep clean cycle removes limescale from your machine's water system. Your machine's LCD screen will let you know when it's time. You'll need 150g of citric acid, then follow the steps in our video guide or user manual.
The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.
Dyson's Digital Assistant
Dyson’s Digital Assistant can help. Just click the purple icon at the bottom of the page.