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Support for your Dyson Pure Cool Me™ personal purifier fan

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Glass Hepa & Carbon Filter Retail

    Part No. 970342-01

    Sealed purifier filter with a combined activated carbon and glass HEPA layer. Together, they capture gases and 99.95% of ultrafine particles from the air.³

    Out of stock.

    £65.00

    Learn more
  • Remote control

    Part No. 970192-01

    Curved and magnetised to store neatly on the machine

    £37.50

    Learn more
  • Power supply

    Part No. 969155-02

    Replacement power supply for your Dyson purifier.

    £60.00

    Learn more
  • Foot pads

    Part No. 919938-01

    Replacement foot pads for your Dyson machine.

    £2.50

    Learn more

  • How to get your Dyson machine working to its full potential.

  • See how to easily change the filter

    You only need to change your filter after around 12 months, based on 12 hours use a day.¹ The screen tells you when the filter is full and needs replacing. Or to see remaining filter life at any time, press the Information button on your remote control.

  • See how to get up and running

    Your machine is simple to set up and use, so you can get started straight away. But if you'd like to see a step-by-step guide, watch our how-to video.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

  • Phone

    0800 298 0298
    Our helpline is open:

    • 8:00am - 8:00pm Monday to Friday
    • 8:00am - 6:00pm Saturday and Sunday