Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson Pure Hot+Cool™ purifier fan heater

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Glass HEPA and inner carbon filter

    Part No. 969048-05

    Replacement glass HEPA and inner carbon filter for your Dyson purifier.


    Learn more
  • Remote control

    Part No. 969897-01

    Curved and magnetised to store neatly on the machine


    Learn more
  • Filter shroud

    Part No. 969899-01

    Replacement filter shroud for your Dyson purifier.

    Out of stock.


    Learn more
  • Foot pads

    Part No. 919272-01

    Replacement foot pads for your Dyson machine.


    Learn more

  • How to get your Dyson machine working to its full potential.

  • See how to monitor and replace the filters


  • How to use hot, cool and auto modes


Control your Dyson purifier or purifier humidifier – with your voice.¹

  • Amazon Alexa

    Ask Alexa to enable the Dyson skill, to control your Dyson purifier.

  • Google Assistant

    Control all of your connected purifiers with Google. Just say “Hey Google” to get started.

  • Siri Shortcuts

    Connect your Dyson machines to Siri Shortcuts and you’ll be able to control them with your voice, on your Apple device.

¹ Requires a compatible voice service. Voice control excludes lighting. Siri shortcuts not compatible with Dyson robot vacuums.

Google is a trademark of Google LLC.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

  • Phone

    0800 298 0298
    Our helpline is open:

    • 8:00am - 8:00pm Monday to Friday
    • 8:00am - 6:00pm Saturday and Sunday