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Support for your Dyson Pure Hot+Cool™ purifier fan heater

Use our step-by-step tool to solve your machine's problem.

Genuine Dyson spare parts and accessories for your machine:

Glass HEPA and inner carbon filter

Part No. 969048-02

Replacement glass HEPA and inner carbon filter for your Dyson purifier.

£65.00

Learn more

Remote control

Part No. 969897-01

Curved and magnetised to store neatly on the machine

£29.00

Learn more

Filter shroud

Part No. 969899-01

Replacement filter shroud for your Dyson purifier.

Out of stock.

£22.00

Learn more

Foot pads

Part No. 919272-01

Replacement foot pads for your Dyson machine.

£1.50

Learn more

How to get your Dyson machine working to its full potential.

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Please see our Accessibility Statement for more information.

See how to monitor and replace the filters

  

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Using hot, cool and auto modes

  

The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Dyson's Digital Assistant

Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Phone

0800 298 0298
Our helpline is open:
8:00am - 8:00pm Monday to Friday
8:00am - 6:00pm Saturday and Sunday

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Email

Please fill in your details in full on the Dyson contact form and a Dyson expert will be in touch to offer support.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.