Use our step-by-step tool to solve your machine's problem.
Genuine Dyson spare parts and accessories for your machine:
How to get your Dyson machine working to its full potential.
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Maintaining the roller
To ensure optimum performance, it’s important to wash your machine’s roller after every use. Rinse with clean water and detergent, before leaving to air-dry in a warm well-ventilated space.
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Emptying the waste tray
Hold the cleaner head level over a sink. Press and hold the red quick-release button, then slide the cassette out of the main body. Remove the long red cover inside and empty the waste tank.
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The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.
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Dyson's Digital Assistant
Dyson’s Digital Assistant can help. Just click the purple icon at the bottom of the page.
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Phone
0800 298 0298
Our helpline is open:
- 8:00am - 8:00pm Monday to Friday
- 8:00am - 6:00pm Saturday and Sunday