Use our step-by-step tool to solve your machine's problem.
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How to clean the filter
We recommend cleaning your filter once a month to maintain optimal performance. Watch this short film to learn how.
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How to clean the arms
We recommend the arms are kept clean and free from debris or hair product residue. This helps to keep them functioning effectively.
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The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 24 months or until service support ends for your machine – whichever is soonest.