
Let's get your machine working.
Dyson V11 Absolute (Nickel/Blue)-
V11
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Troubleshooting
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Unusual noise
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Machine is pulsating
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Issue resolved
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Clear the bin
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Washing the filter - video
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Replacement part required
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Washing the filter - step-by-step
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Grating or rattle
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Test the machine
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Direct drive cleaner head
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Replacement part required
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High torque cleaner head
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Replacement part required
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Quick-release Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Replacement part required
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Washable brush bars - step by step
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Test the machine
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Replacement part required
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Check the bin inlet
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Replacement part required
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High pitched whistle
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The cyclone and bin
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Clear the bin
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Direct drive cleaner head
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Replacement part required
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High torque cleaner head pulsing
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Replacement part required
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Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Pick up issues
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Machine is not picking up well
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Check for blockages
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Select floor tool
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Accessory blocked
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Machine is pulsating
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Direct drive cleaner head pulsing
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QR Mini motorised head pulsing
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Soft roller cleaner head pulsing
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Washable brush bars - step by step
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Cutting out
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Blockage light
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Power or electrical issue
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time remaining but machine cut out
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Charge the machine
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Issue not resolved, please speak to our Customer Support Team
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High level of charge
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Cutting out
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Digital screen showing alert
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Filter attachment alert
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Washing the filter - step by step
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No further assistance required
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Battery alerts
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Charging the battery
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LEDs whilst charging
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No power
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Blue flashing LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blockage alert
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Issue resolved
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Filter wash alert
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Washing the filter - step-by-step
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Machine will not turn on
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LED showing
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Inspect display
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No power
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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No LED
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Blue flashing LEDs whilst charging
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Machine will not turn on
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LED showing
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Machine overheating
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Performance checks
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Check for blockages
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Cutting out
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty
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Damp or musty smell
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Replacement part required
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Damp or musty smell still present
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step-by-step
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Visible issue
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The Brush bar is not spinning on the floor tool
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Emptying the bin - step by step
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Scratches or marks on the Wand
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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How to locate the serial number
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Replacement parts
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Main body and cyclone
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Screw-in battery
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the battery
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Bin
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the bin
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Filter
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the main body and cyclone
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Quick release accessories
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Dyson Floor Dok™
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Dyson Floor Dok™
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Tools and accessories
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Purchase part
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Part replacement instructions
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Soft roller cleaner head
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Soft roller brushbar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the soft roller brush bar
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Soft roller cleaner head
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Purchase part
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Part replacement instructions
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Soft roller end cap
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Purchase part
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Part replacement instructions
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Rear brushbar
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Part replacement instructions
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Read the step-by-step guide on replacing the rear brush bar
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Purchase part
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Torque Drive cleaner head
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Torque Drive brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Torque Drive brush bar
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Rear edge
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the rear edge
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Torque Drive motorhead
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Purchase part
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Part replacement instructions
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Wand, Charger & Dock
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Charger
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Wand clip
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Purchase part
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Part replacement instructions
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Combination tool
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Purchase part
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Part replacement instructions
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Crevice tool
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Purchase part
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Part replacement instructions
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Wall dock
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Docking Station
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Mini motorised tool brush bar
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Purchase part
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Part replacement instructions
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Long wand
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Purchase part
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Part replacement instructions
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Mini motorised tool
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Purchase part
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Part replacement instructions
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Mini motorised tool end cap
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Purchase part
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Part replacement instructions
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Short wand
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Purchase part
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Part replacement instructions
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Torque Drive Motorhead is not working. You can solve this by ordering a new one below.
Torque Drive Motorhead
Part no. 970100-05
High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
£80.00

Torque Drive Motorhead
Part no. 970100-05
High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
£80.00
£80.00
You might need a replacement part.
It looks like the Mini motorised tool is not working. You can solve this by ordering a new one below.
Mini motorised tool
Part no. 967479-05
Replacement mini motorised tool for your Dyson vacuum cleaner.
£37.50

Mini motorised tool
Part no. 967479-05
Replacement mini motorised tool for your Dyson vacuum cleaner.
£37.50
You might need a replacement part.
It looks like the Soft roller cleaner head is not working. You can solve this by ordering a new one below.
Soft roller cleaner head
Part no. 966489-12
Replacement soft roller cleaner head for your Dyson vacuum cleaner.
£80.00

Soft roller cleaner head
Part no. 966489-12
Replacement soft roller cleaner head for your Dyson vacuum cleaner.
£80.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
£39.00

Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Main body & Cyclone is not working. You can solve this by ordering a new one below.
Main body & Cyclone
Part no. 970142-01
Replacement Main body & Cyclone for your Dyson cordless vacuum.
£119.00

Main body & Cyclone
Part no. 970142-01
Replacement Main body & Cyclone for your Dyson cordless vacuum.
£119.00
£119.00
How to install this part
You might need a replacement part.
It looks like the Main body & Cyclone is not working. You can solve this by ordering a new one below.
Main body & Cyclone
Part no. 970142-01
Replacement Main body & Cyclone for your Dyson cordless vacuum.
£119.00

Main body & Cyclone
Part no. 970142-01
Replacement Main body & Cyclone for your Dyson cordless vacuum.
£119.00
£119.00
How to install this part
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 970145-06
<p>Replacement battery for your Dyson cordless vacuum.</p>
£85.00

Battery
Part no. 970145-06
<p>Replacement battery for your Dyson cordless vacuum.</p>
£85.00
£85.00
How to install this part
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Main body & Cyclone is not working. You can solve this by ordering a new one below.
Main body & Cyclone
Part no. 970142-01
Replacement Main body & Cyclone for your Dyson cordless vacuum.
£119.00

Main body & Cyclone
Part no. 970142-01
Replacement Main body & Cyclone for your Dyson cordless vacuum.
£119.00
£119.00
How to install this part
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Main body & Cyclone is not working. You can solve this by ordering a new one below.
Main body & Cyclone
Part no. 970142-01
Replacement Main body & Cyclone for your Dyson cordless vacuum.
£119.00

Main body & Cyclone
Part no. 970142-01
Replacement Main body & Cyclone for your Dyson cordless vacuum.
£119.00
£119.00
How to install this part
You might need a replacement part.
It looks like the Wand - Blue is not working. You can solve this by ordering a new one below.
Wand - Blue
Part no. 969109-01
Wand for your Dyson cordless vacuum.
£39.00

Wand - Blue
Part no. 969109-01
Wand for your Dyson cordless vacuum.
£39.00
You might need a replacement part.
It looks like the Wand - Blue is not working. You can solve this by ordering a new one below.
Wand - Blue
Part no. 969109-01
Wand for your Dyson cordless vacuum.
£39.00

Wand - Blue
Part no. 969109-01
Wand for your Dyson cordless vacuum.
£39.00
You might need a replacement part.
It looks like the Main body & Cyclone is not working. You can solve this by ordering a new one below.
Main body & Cyclone
Part no. 970142-01
Replacement Main body & Cyclone for your Dyson cordless vacuum.
£119.00

Main body & Cyclone
Part no. 970142-01
Replacement Main body & Cyclone for your Dyson cordless vacuum.
£119.00
£119.00
How to install this part
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 970145-06
<p>Replacement battery for your Dyson cordless vacuum.</p>
£85.00

Battery
Part no. 970145-06
<p>Replacement battery for your Dyson cordless vacuum.</p>
£85.00
£85.00
How to install this part
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
£39.00

Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
You might need a replacement part.
It looks like the Filter is not working. You can solve this by ordering a new one below.
Filter
Part no. 970013-02
Replacement filter for your Dyson cordless vacuum cleaner.
£39.00

Filter
Part no. 970013-02
Replacement filter for your Dyson cordless vacuum cleaner.
£39.00
£39.00
You might need a replacement part.
It looks like the Main body & Cyclone is not working. You can solve this by ordering a new one below.
Main body & Cyclone
Part no. 970142-01
Replacement Main body & Cyclone for your Dyson cordless vacuum.
£119.00

Main body & Cyclone
Part no. 970142-01
Replacement Main body & Cyclone for your Dyson cordless vacuum.
£119.00
£119.00
How to install this part
You might need a replacement part.
It looks like the Floor dock is not working. You can solve this by ordering a new one below.
Floor dock
Part no. 969944-04
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
£100.00

Floor dock
Part no. 969944-04
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
£100.00
£100.00
You might need a replacement part.
It looks like the Soft roller brush bar is not working. You can solve this by ordering a new one below.
Soft roller brush bar
Part no. 966488-09
Replacement soft roller brush bar for your Dyson vacuum cleaner.
£49.00

Soft roller brush bar
Part no. 966488-09
Replacement soft roller brush bar for your Dyson vacuum cleaner.
£49.00
£49.00
How to install this part
You might need a replacement part.
It looks like the Soft roller cleaner head is not working. You can solve this by ordering a new one below.
Soft roller cleaner head
Part no. 966489-12
Replacement soft roller cleaner head for your Dyson vacuum cleaner.
£80.00

Soft roller cleaner head
Part no. 966489-12
Replacement soft roller cleaner head for your Dyson vacuum cleaner.
£80.00
You might need a replacement part.
It looks like the Soft roller end Cap is not working. You can solve this by ordering a new one below.
Soft roller end Cap
Part no. 966490-03
Replacement soft roller end cap for your Dyson vacuum cleaner.
£27.50

Soft roller end Cap
Part no. 966490-03
Replacement soft roller end cap for your Dyson vacuum cleaner.
£27.50
£27.50
You might need a replacement part.
It looks like the Soft roller end Cap is not working. You can solve this by ordering a new one below.
Soft roller end Cap
Part no. 966490-03
Replacement soft roller end cap for your Dyson vacuum cleaner.
£27.50

Soft roller end Cap
Part no. 966490-03
Replacement soft roller end cap for your Dyson vacuum cleaner.
£27.50
£27.50
You might need a replacement part.
It looks like the Torque Drive Brush bar is not working. You can solve this by ordering a new one below.
Torque Drive Brush bar
Part no. 970135-01
Replacement Brush bar for your Torque Drive Motorhead.
£42.00

Torque Drive Brush bar
Part no. 970135-01
Replacement Brush bar for your Torque Drive Motorhead.
£42.00
£42.00
You might need a replacement part.
It looks like the Rear edge is not working. You can solve this by ordering a new one below.
Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson cordless vacuum cleaner.
£14.50

Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson cordless vacuum cleaner.
£14.50
You might need a replacement part.
It looks like the Torque Drive Motorhead is not working. You can solve this by ordering a new one below.
Torque Drive Motorhead
Part no. 970100-05
High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
£80.00

Torque Drive Motorhead
Part no. 970100-05
High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
£80.00
£80.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Wand storage clip is not working. You can solve this by ordering a new one below.
Wand storage clip
Part no. 970129-01
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
£5.00

Wand storage clip
Part no. 970129-01
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
£5.00
£5.00
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 967482-01
<p>Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.</p>
£25.00

Combination tool
Part no. 967482-01
<p>Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.</p>
£25.00
£25.00
You might need a replacement part.
It looks like the Crevice tool is not working. You can solve this by ordering a new one below.
Crevice tool
Part no. 967612-01
Replacement crevice tool for your Dyson cordless vacuum cleaner.
£30.00

Crevice tool
Part no. 967612-01
Replacement crevice tool for your Dyson cordless vacuum cleaner.
£30.00
£30.00
You might need a replacement part.
It looks like the Wall dok™ is not working. You can solve this by ordering a new one below.
Wall dok™
Part no. 970011-02
<p>Wall-mounted dock to recharge your vacuum and tidily store tools.</p>
£19.00

Wall dok™
Part no. 970011-02
<p>Wall-mounted dock to recharge your vacuum and tidily store tools.</p>
£19.00
£19.00
You might need a replacement part.
It looks like the Mini motorised tool brush bar is not working. You can solve this by ordering a new one below.
Mini motorised tool brush bar
Part no. 967480-03
Replacement brush bar for your Mini motorised tool.
£12.50

Mini motorised tool brush bar
Part no. 967480-03
Replacement brush bar for your Mini motorised tool.
£12.50
£12.50
You might need a replacement part.
It looks like the Wand - Blue is not working. You can solve this by ordering a new one below.
Wand - Blue
Part no. 969109-01
Wand for your Dyson cordless vacuum.
£39.00

Wand - Blue
Part no. 969109-01
Wand for your Dyson cordless vacuum.
£39.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Mini motorised tool end cap is not working. You can solve this by ordering a new one below.
Mini motorised tool end cap
Part no. 967481-01
Replacement end cap for your Mini motorised tool.
£2.50

Mini motorised tool end cap
Part no. 967481-01
Replacement end cap for your Mini motorised tool.
£2.50
£2.50
You might need a replacement part.
It looks like the Wand - Blue is not working. You can solve this by ordering a new one below.
Wand - Blue
Part no. 969109-01
Wand for your Dyson cordless vacuum.
£39.00

Wand - Blue
Part no. 969109-01
Wand for your Dyson cordless vacuum.
£39.00
Further help
Dyson V11 Absolute (Nickel/Blue)