
Let's get your machine working.
Dyson V11 Absolute (Gold)-
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Troubleshooting
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Alerts
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Battery alerts
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Charging the battery
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LEDs whilst charging
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Issue resolved
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No power
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Replacement part required
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Select floor tool
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Accessory
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Cutting out
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Clear the bin
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Washing the filter - video
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Washing the filter - step-by-step
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Replacement part required
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Direct drive cleaner head
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High Torque cleaner head
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Quick-release Mini motorised head
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Soft roller cleaner head
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Washing the brush bars
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Cutting out
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step-by-step
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Filter wash alert
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Unusual noise
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Machine is pulsating
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Blockage light
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Check for blockages
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Select floor tool
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Accessory blocked
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Check inlet
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Direct drive cleaner head pulsing
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Replacement part required
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High Torque cleaner head pulsating
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Replacement part required
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QR Mini motorised head pulsing
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Replacement part required
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Soft roller cleaner head pulsing
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Replacement part required
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Washing the brush bars
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Washing the brush bars - step-by-step
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Replacement part required
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Cutting out
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Grating or rattle
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Test the machine
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Check the bin inlet
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Pick up issues
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Blockage light
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Machine is not picking up well
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Power or electrical issue
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The battery alert is showing after a full charge
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Replacement part required
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Cutting out
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Run time
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Run time inaccurate after removing from charge
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Machine has no power
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LED showing
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No power
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No LED
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Inspect display
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Replacement part required
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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Check for blockages
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The machine has power but no display
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LED showing
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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Replacement parts
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Main body and cyclone
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Battery
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Bin
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the bin
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Filter
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the main body and cyclone
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Soft roller cleaner head
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Axle and roller
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Purchase part
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Part replacement instructions
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Soft roller brushbar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the soft roller brush bar
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Soft roller cleaner head
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Purchase part
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Part replacement instructions
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Soft roller end cap
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Purchase part
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Part replacement instructions
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Rear brushbar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the rear brush bar
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Torque Drive motorhead
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Torque Drive brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Torque Drive brush bar
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Torque Drive motorhead
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Purchase part
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Part replacement instructions
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Rear edge
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the rear edge
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Wand, Charger & Dock
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Charger
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Combination tool
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Purchase part
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Part replacement instructions
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Crevice tool
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Purchase part
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Part replacement instructions
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Wall dock
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the docking station
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Long wand
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Purchase part
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Part replacement instructions
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Mini motorised tool
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Purchase part
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Part replacement instructions
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Mini motorised tool brush bar
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Purchase part
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Part replacement instructions
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Mini motorised tool end cap
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Purchase part
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Part replacement instructions
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Short wand
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Purchase part
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Part replacement instructions
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Wand clip
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Purchase part
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Part replacement instructions
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step-by-step
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Damp or musty smell
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Damp or musty smell still present
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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The brush bar is not spinning on the floor tool
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Direct drive cleaner head
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Replacement part required
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High Torque cleaner head
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Replacement part required
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Quick-release Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Washing the brush bars
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Emptying the bin - video
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Emptying the bin - step-by-step
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Digital screen showing alert
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Scratches or marks on the wand
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Replacement part required
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How to locate the serial number
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Main Body & Big Cyclone is not working. You can solve this by ordering a new one below.
Main Body & Big Cyclone
Part no. 965321-03
<p>Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.</p>
£119.00

Main Body & Big Cyclone
Part no. 965321-03
<p>Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.</p>
£119.00
£119.00
You might need a replacement part.
It looks like the Main Body & Big Cyclone is not working. You can solve this by ordering a new one below.
Main Body & Big Cyclone
Part no. 965321-03
<p>Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.</p>
£119.00

Main Body & Big Cyclone
Part no. 965321-03
<p>Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.</p>
£119.00
£119.00
You might need a replacement part.
It looks like the Main Body & Big Cyclone is not working. You can solve this by ordering a new one below.
Main Body & Big Cyclone
Part no. 965321-03
<p>Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.</p>
£119.00

Main Body & Big Cyclone
Part no. 965321-03
<p>Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.</p>
£119.00
£119.00
You might need a replacement part.
It looks like the Click-in battery is not working. You can solve this by ordering a new one below.
Click-in battery
Part no. 970938-01
Additional click in battery for your Dyson cordless vacuum cleaner.
£109.00

Click-in battery
Part no. 970938-01
Additional click in battery for your Dyson cordless vacuum cleaner.
£109.00
£109.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Torque Drive Motorhead is not working. You can solve this by ordering a new one below.
Torque Drive Motorhead
Part no. 970100-03
High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
£70.00

Torque Drive Motorhead
Part no. 970100-03
High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
£70.00
£70.00
You might need a replacement part.
It looks like the Mini motorised tool is not working. You can solve this by ordering a new one below.
Mini motorised tool
Part no. 967479-05
Replacement mini motorised tool for your Dyson vacuum cleaner.
£37.50

Mini motorised tool
Part no. 967479-05
Replacement mini motorised tool for your Dyson vacuum cleaner.
£37.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
£39.00

Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
£39.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Click-in battery is not working. You can solve this by ordering a new one below.
Click-in battery
Part no. 970938-01
Additional click in battery for your Dyson cordless vacuum cleaner.
£109.00

Click-in battery
Part no. 970938-01
Additional click in battery for your Dyson cordless vacuum cleaner.
£109.00
£109.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
£39.00

Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
£39.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Main Body & Big Cyclone is not working. You can solve this by ordering a new one below.
Main Body & Big Cyclone
Part no. 965321-03
<p>Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.</p>
£119.00

Main Body & Big Cyclone
Part no. 965321-03
<p>Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.</p>
£119.00
£119.00
You might need a replacement part.
It looks like the Front roller and axle is not working. You can solve this by ordering a new one below.
Front roller and axle
Part no. 968070-01
Replacement front roller and axle for your Dyson cordless vacuum cleaner.
£2.50

Front roller and axle
Part no. 968070-01
Replacement front roller and axle for your Dyson cordless vacuum cleaner.
£2.50
You might need a replacement part.
It looks like the Soft roller brush bar is not working. You can solve this by ordering a new one below.
Soft roller brush bar
Part no. 966488-01
Replacement soft roller brush bar for your Dyson vacuum cleaner.
£42.00

Soft roller brush bar
Part no. 966488-01
Replacement soft roller brush bar for your Dyson vacuum cleaner.
£42.00
You might need a replacement part.
It looks like the Soft roller cleaner head is not working. You can solve this by ordering a new one below.
Soft roller cleaner head
Part no. 966489-15
<p>Replacement soft roller cleaner head for your Dyson cordless vacuum. </p>
£80.00

Soft roller cleaner head
Part no. 966489-15
<p>Replacement soft roller cleaner head for your Dyson cordless vacuum. </p>
£80.00
£80.00
You might need a replacement part.
It looks like the Soft roller end cap is not working. You can solve this by ordering a new one below.
Soft roller end cap
Part no. 966490-02
Replacement end cap for your soft roller cleaner head.
£5.00

Soft roller end cap
Part no. 966490-02
Replacement end cap for your soft roller cleaner head.
£5.00
You might need a replacement part.
It looks like the Rear brush bar is not working. You can solve this by ordering a new one below.
Rear brush bar
Part no. 966492-01
Replacement rear brush bar for your Dyson vacuum cleaner.
£22.00

Rear brush bar
Part no. 966492-01
Replacement rear brush bar for your Dyson vacuum cleaner.
£22.00
£22.00
You might need a replacement part.
It looks like the Torque Drive brush bar is not working. You can solve this by ordering a new one below.
Torque Drive brush bar
Part no. 970135-02
Replacement Torque Drive brush bar for your Dyson vacuum cleaner.

Torque Drive brush bar
Part no. 970135-02
Replacement Torque Drive brush bar for your Dyson vacuum cleaner.
You might need a replacement part.
It looks like the Torque Drive Motorhead is not working. You can solve this by ordering a new one below.
Torque Drive Motorhead
Part no. 970100-03
High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
£70.00

Torque Drive Motorhead
Part no. 970100-03
High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
£70.00
£70.00
You might need a replacement part.
It looks like the Rear edge is not working. You can solve this by ordering a new one below.
Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson cordless vacuum cleaner.
£14.50

Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson cordless vacuum cleaner.
£14.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 967482-01
<p>Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.</p>
£25.00

Combination tool
Part no. 967482-01
<p>Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.</p>
£25.00
£25.00
You might need a replacement part.
It looks like the Crevice tool is not working. You can solve this by ordering a new one below.
Crevice tool
Part no. 967612-01
Replacement crevice tool for your Dyson cordless vacuum cleaner.
£30.00

Crevice tool
Part no. 967612-01
Replacement crevice tool for your Dyson cordless vacuum cleaner.
£30.00
£30.00
You might need a replacement part.
It looks like the Wall dok™ is not working. You can solve this by ordering a new one below.
Wall dok™
Part no. 970011-02
<p>Wall-mounted dock to recharge your vacuum and tidily store tools.</p>
£19.00

Wall dok™
Part no. 970011-02
<p>Wall-mounted dock to recharge your vacuum and tidily store tools.</p>
£19.00
£19.00
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-10
Replacement wand for your Dyson cordless vacuum cleaner.
£39.00

Wand
Part no. 969109-10
Replacement wand for your Dyson cordless vacuum cleaner.
£39.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Mini Motorhead brush bar is not working. You can solve this by ordering a new one below.
Mini Motorhead brush bar
Part no. 967480-01
Replacement brush bar for your mini Motorhead.
£12.50

Mini Motorhead brush bar
Part no. 967480-01
Replacement brush bar for your mini Motorhead.
£12.50
£12.50
You might need a replacement part.
It looks like the Mini motorised tool end cap is not working. You can solve this by ordering a new one below.
Mini motorised tool end cap
Part no. 967481-01
Replacement end cap for your Mini motorised tool.
£2.50

Mini motorised tool end cap
Part no. 967481-01
Replacement end cap for your Mini motorised tool.
£2.50
£2.50
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-10
Replacement wand for your Dyson cordless vacuum cleaner.
£39.00

Wand
Part no. 969109-10
Replacement wand for your Dyson cordless vacuum cleaner.
£39.00
You might need a replacement part.
It looks like the Wand storage clip is not working. You can solve this by ordering a new one below.
Wand storage clip
Part no. 970129-01
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
£5.00

Wand storage clip
Part no. 970129-01
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
£5.00
£5.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Torque Drive Motorhead is not working. You can solve this by ordering a new one below.
Torque Drive Motorhead
Part no. 970100-03
High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
£70.00

Torque Drive Motorhead
Part no. 970100-03
High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
£70.00
£70.00
You might need a replacement part.
It looks like the Mini motorised tool is not working. You can solve this by ordering a new one below.
Mini motorised tool
Part no. 967479-05
Replacement mini motorised tool for your Dyson vacuum cleaner.
£37.50

Mini motorised tool
Part no. 967479-05
Replacement mini motorised tool for your Dyson vacuum cleaner.
£37.50
You might need a replacement part.
It looks like the Main Body & Big Cyclone is not working. You can solve this by ordering a new one below.
Main Body & Big Cyclone
Part no. 965321-03
<p>Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.</p>
£119.00

Main Body & Big Cyclone
Part no. 965321-03
<p>Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.</p>
£119.00
£119.00
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-10
Replacement wand for your Dyson cordless vacuum cleaner.
£39.00

Wand
Part no. 969109-10
Replacement wand for your Dyson cordless vacuum cleaner.
£39.00
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-10
Replacement wand for your Dyson cordless vacuum cleaner.
£39.00

Wand
Part no. 969109-10
Replacement wand for your Dyson cordless vacuum cleaner.
£39.00
Further help
Dyson V11 Absolute (Gold)