Support | Troubleshooting

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Main Body & Big Cyclone is not working. You can solve this by ordering a new one below.

Main Body & Big Cyclone

Part no. 965321-03

Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.

£119.00

Main Body & Big Cyclone

Part no. 965321-03

Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.

£119.00

You might need a replacement part.

It looks like the Main Body & Big Cyclone is not working. You can solve this by ordering a new one below.

Main Body & Big Cyclone

Part no. 965321-03

Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.

£119.00

Main Body & Big Cyclone

Part no. 965321-03

Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.

£119.00

You might need a replacement part.

It looks like the Main Body & Big Cyclone is not working. You can solve this by ordering a new one below.

Main Body & Big Cyclone

Part no. 965321-03

Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.

£119.00

Main Body & Big Cyclone

Part no. 965321-03

Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.

£119.00

You might need a replacement part.

It looks like the Click-in battery is not working. You can solve this by ordering a new one below.

Click-in battery

Part no. 970938-01

Additional click in battery for your Dyson cordless vacuum cleaner.

£109.00

Click-in battery

Part no. 970938-01

Additional click in battery for your Dyson cordless vacuum cleaner.

£109.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Torque Drive Motorhead is not working. You can solve this by ordering a new one below.

Torque Drive Motorhead

Part no. 970100-03

High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.

£70.00

Torque Drive Motorhead

Part no. 970100-03

High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.

£70.00

You might need a replacement part.

It looks like the Mini motorised tool is not working. You can solve this by ordering a new one below.

Mini motorised tool

Part no. 967479-05

Replacement mini motorised tool for your Dyson vacuum cleaner.

£37.50

Mini motorised tool

Part no. 967479-05

Replacement mini motorised tool for your Dyson vacuum cleaner.

£37.50

Out of stock.

£37.50

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 970050-01

Replacement bin for your Dyson vacuum cleaner.

£39.00

Bin

Part no. 970050-01

Replacement bin for your Dyson vacuum cleaner.

£39.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Click-in battery is not working. You can solve this by ordering a new one below.

Click-in battery

Part no. 970938-01

Additional click in battery for your Dyson cordless vacuum cleaner.

£109.00

Click-in battery

Part no. 970938-01

Additional click in battery for your Dyson cordless vacuum cleaner.

£109.00

We need a little more information to help us solve your issue.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 970050-01

Replacement bin for your Dyson vacuum cleaner.

£39.00

Bin

Part no. 970050-01

Replacement bin for your Dyson vacuum cleaner.

£39.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Main Body & Big Cyclone is not working. You can solve this by ordering a new one below.

Main Body & Big Cyclone

Part no. 965321-03

Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.

£119.00

Main Body & Big Cyclone

Part no. 965321-03

Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.

£119.00

You might need a replacement part.

It looks like the Front roller and axle is not working. You can solve this by ordering a new one below.

Front roller and axle

Part no. 968070-01

Replacement front roller and axle for your Dyson cordless vacuum cleaner.

£2.50

Front roller and axle

Part no. 968070-01

Replacement front roller and axle for your Dyson cordless vacuum cleaner.

£2.50

Out of stock.

£2.50

Keep me updated

You might need a replacement part.

It looks like the Soft roller brush bar is not working. You can solve this by ordering a new one below.

Soft roller brush bar

Part no. 966488-01

Replacement soft roller brush bar for your Dyson vacuum cleaner.

£42.00

Soft roller brush bar

Part no. 966488-01

Replacement soft roller brush bar for your Dyson vacuum cleaner.

£42.00

Out of stock.

£42.00

Keep me updated

You might need a replacement part.

It looks like the Soft roller cleaner head is not working. You can solve this by ordering a new one below.

Soft roller cleaner head

Part no. 966489-15

Replacement soft roller cleaner head for your Dyson cordless vacuum.

£80.00

Soft roller cleaner head

Part no. 966489-15

Replacement soft roller cleaner head for your Dyson cordless vacuum.

£80.00

You might need a replacement part.

It looks like the Soft roller end cap is not working. You can solve this by ordering a new one below.

Soft roller end cap

Part no. 966490-02

Replacement end cap for your soft roller cleaner head.

£5.00

Soft roller end cap

Part no. 966490-02

Replacement end cap for your soft roller cleaner head.

£5.00

Out of stock.

£5.00

Keep me updated

You might need a replacement part.

It looks like the Rear brush bar is not working. You can solve this by ordering a new one below.

Rear brush bar

Part no. 966492-01

Replacement rear brush bar for your Dyson vacuum cleaner.

£22.00

Rear brush bar

Part no. 966492-01

Replacement rear brush bar for your Dyson vacuum cleaner.

£22.00

You might need a replacement part.

It looks like the Torque Drive brush bar is not working. You can solve this by ordering a new one below.

Torque Drive brush bar

Part no. 970135-02

Replacement Torque Drive brush bar for your Dyson vacuum cleaner.

Torque Drive brush bar

Part no. 970135-02

Replacement Torque Drive brush bar for your Dyson vacuum cleaner.

You might need a replacement part.

It looks like the Torque Drive Motorhead is not working. You can solve this by ordering a new one below.

Torque Drive Motorhead

Part no. 970100-03

High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.

£70.00

Torque Drive Motorhead

Part no. 970100-03

High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.

£70.00

You might need a replacement part.

It looks like the Rear edge is not working. You can solve this by ordering a new one below.

Rear edge

Part no. 969330-01

Replacement rear edge for your Dyson cordless vacuum cleaner.

£14.50

Rear edge

Part no. 969330-01

Replacement rear edge for your Dyson cordless vacuum cleaner.

£14.50

Out of stock.

£14.50

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 967482-01

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

£25.00

Combination tool

Part no. 967482-01

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

£25.00

You might need a replacement part.

It looks like the Crevice tool is not working. You can solve this by ordering a new one below.

Crevice tool

Part no. 967612-01

Replacement crevice tool for your Dyson cordless vacuum cleaner.

£30.00

Crevice tool

Part no. 967612-01

Replacement crevice tool for your Dyson cordless vacuum cleaner.

£30.00

You might need a replacement part.

It looks like the Wall dok™ is not working. You can solve this by ordering a new one below.

Wall dok™

Part no. 970011-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

£19.00

Wall dok™

Part no. 970011-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

£19.00

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 969109-10

Replacement wand for your Dyson cordless vacuum cleaner.

£39.00

Wand

Part no. 969109-10

Replacement wand for your Dyson cordless vacuum cleaner.

£39.00

Out of stock.

£39.00

Keep me updated

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Mini Motorhead brush bar is not working. You can solve this by ordering a new one below.

Mini Motorhead brush bar

Part no. 967480-01

Replacement brush bar for your mini Motorhead.

£12.50

Mini Motorhead brush bar

Part no. 967480-01

Replacement brush bar for your mini Motorhead.

£12.50

You might need a replacement part.

It looks like the Mini motorised tool end cap is not working. You can solve this by ordering a new one below.

Mini motorised tool end cap

Part no. 967481-01

Replacement end cap for your Mini motorised tool.

£2.50

Mini motorised tool end cap

Part no. 967481-01

Replacement end cap for your Mini motorised tool.

£2.50

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 969109-10

Replacement wand for your Dyson cordless vacuum cleaner.

£39.00

Wand

Part no. 969109-10

Replacement wand for your Dyson cordless vacuum cleaner.

£39.00

Out of stock.

£39.00

Keep me updated

You might need a replacement part.

It looks like the Wand storage clip is not working. You can solve this by ordering a new one below.

Wand storage clip

Part no. 970129-01

Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.

£5.00

Wand storage clip

Part no. 970129-01

Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.

£5.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

You might need a replacement part.

It looks like the Torque Drive Motorhead is not working. You can solve this by ordering a new one below.

Torque Drive Motorhead

Part no. 970100-03

High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.

£70.00

Torque Drive Motorhead

Part no. 970100-03

High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.

£70.00

You might need a replacement part.

It looks like the Mini motorised tool is not working. You can solve this by ordering a new one below.

Mini motorised tool

Part no. 967479-05

Replacement mini motorised tool for your Dyson vacuum cleaner.

£37.50

Mini motorised tool

Part no. 967479-05

Replacement mini motorised tool for your Dyson vacuum cleaner.

£37.50

Out of stock.

£37.50

Keep me updated

You might need a replacement part.

It looks like the Main Body & Big Cyclone is not working. You can solve this by ordering a new one below.

Main Body & Big Cyclone

Part no. 965321-03

Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.

£119.00

Main Body & Big Cyclone

Part no. 965321-03

Replacement Main Body & Big Cyclone for your Dyson cordless vacuum.

£119.00

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 969109-10

Replacement wand for your Dyson cordless vacuum cleaner.

£39.00

Wand

Part no. 969109-10

Replacement wand for your Dyson cordless vacuum cleaner.

£39.00

Out of stock.

£39.00

Keep me updated

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 969109-10

Replacement wand for your Dyson cordless vacuum cleaner.

£39.00

Wand

Part no. 969109-10

Replacement wand for your Dyson cordless vacuum cleaner.

£39.00

Out of stock.

£39.00

Keep me updated

Further help

Dyson V11 Absolute (Gold)

Let's get your machine working.