
Let's get your machine working.
Dyson V12 Detect Slim Absolute-
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Troubleshooting
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The LCD screen
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Battery alerts
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Charging the battery
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LEDs whilst charging
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Issue resolved
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No power
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Select floor tool
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Motorbar cleaner head
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Check inlet
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Clear the bin
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Washing the filter - video
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Hair screw tool pulsing
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Laser Slim Fluffy™ cleaner head pulsing
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Washing the brush bar
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Fluffy Optic™ cleaner head pulsing
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Washing the brush bar
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Accessory blocked
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Cutting out
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step by step
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Replacement part required
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Filter wash alert
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Particle count and graph
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Understanding the particle count
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Unusual noise
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Grating or rattle
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Check for blockages
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Select floor tool
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Motorbar cleaner head
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Replacement part required
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Fluffy Optic™ cleaner head
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Replacement part required
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Washing the brush bar
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Hair screw tool
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Replacement part required
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Laser Slim Fluffy™ cleaner head
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Replacement part required
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Washing the brush bar
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Replacement part required
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Test the machine
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Check the bin inlet
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Replacement part required
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High pitched whistle
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Replacement part required
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Pick up issues
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Machine is not picking up well
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Power or electrical issue
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Cutting out
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Run time
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Run time inaccurate after removing from charge
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Machine has no power
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LED showing
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No power
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Replacement part required
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No LED
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Inspect display
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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The machine has power but no display
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LED showing
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step by step
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Damp or musty smell
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Damp or musty smell still present
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Dark spots
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Laser or light not working
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Laser not working
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Laser not working
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Replacement part required
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Check the inlet
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Test another tool
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Replacement part required
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Issue not resolved, speak to our Customer Support Team
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Light not working
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Check the inlet
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Test another tool
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Replacement part required
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The brush bar is not spinning on the floor tool
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Hair screw tool
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Replacement part required
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Laser Slim Fluffy™ cleaner head
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Fluffy Optic™ cleaner head
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Washing the brush bar
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Replacement part required
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Motorbar cleaner head
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Emptying the bin - video
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Emptying the bin - step by step
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The reactive suction power isn't working
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Issue not resolved, please speak to our Customer Support Team
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Main body and Cyclone is not working. You can solve this by ordering a new one below.
Main body and Cyclone
Part no. 971640-02
<p>Replacement main body and cyclone for your Dyson vacuum cleaner.</p>
£79.00

Main body and Cyclone
Part no. 971640-02
<p>Replacement main body and cyclone for your Dyson vacuum cleaner.</p>
£79.00
£79.00
You might need a replacement part.
It looks like the Main body and Cyclone is not working. You can solve this by ordering a new one below.
Main body and Cyclone
Part no. 971640-02
<p>Replacement main body and cyclone for your Dyson vacuum cleaner.</p>
£79.00

Main body and Cyclone
Part no. 971640-02
<p>Replacement main body and cyclone for your Dyson vacuum cleaner.</p>
£79.00
£79.00
You might need a replacement part.
It looks like the Click-in battery is not working. You can solve this by ordering a new one below.
Click-in battery
Part no. 965470-01
<p>Additional click in battery for your Dyson vacuum cleaner.</p>
£65.00

Click-in battery
Part no. 965470-01
<p>Additional click in battery for your Dyson vacuum cleaner.</p>
£65.00
£65.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Hair Screw Tool is not working. You can solve this by ordering a new one below.
Hair Screw Tool
Part no. 972213-02
<p>Anti-tangle conical brush bar picks up long hair and pet hair. Fast.</p>
£50.00
Hair Screw Tool
Part no. 972213-02
<p>Anti-tangle conical brush bar picks up long hair and pet hair. Fast.</p>
£50.00
£50.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need to arrange a visit from a Dyson expert.
It looks like the Bin isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Bin
Part no. 965272-01
<p>Replacement bin for your Dyson vacuum cleaner.<style type="text/css">.tb_button {padding:1px;cursor:pointer;border-right: 1px solid #8b8b8b;border-left: 1px solid #FFF;border-bottom: 1px solid #fff;}.tb_button.hover {borer:2px outset #def; background-color: #f8f8f8 !important;}.ws_toolbar {z-index:100000} .ws_toolbar .ws_tb_btn {cursor:pointer;border:1px solid #555;padding:3px} .tb_highlight{background-color:yellow} .tb_hide {visibility:hidden} .ws_toolbar img {padding:2px;margin:0px}</style></p>
£45.00

Bin
Part no. 965272-01
<p>Replacement bin for your Dyson vacuum cleaner.<style type="text/css">.tb_button {padding:1px;cursor:pointer;border-right: 1px solid #8b8b8b;border-left: 1px solid #FFF;border-bottom: 1px solid #fff;}.tb_button.hover {borer:2px outset #def; background-color: #f8f8f8 !important;}.ws_toolbar {z-index:100000} .ws_toolbar .ws_tb_btn {cursor:pointer;border:1px solid #555;padding:3px} .tb_highlight{background-color:yellow} .tb_hide {visibility:hidden} .ws_toolbar img {padding:2px;margin:0px}</style></p>
£45.00
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Main body and Cyclone is not working. You can solve this by ordering a new one below.
Main body and Cyclone
Part no. 971640-02
<p>Replacement main body and cyclone for your Dyson vacuum cleaner.</p>
£79.00

Main body and Cyclone
Part no. 971640-02
<p>Replacement main body and cyclone for your Dyson vacuum cleaner.</p>
£79.00
£79.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Main body and Cyclone is not working. You can solve this by ordering a new one below.
Main body and Cyclone
Part no. 971640-02
<p>Replacement main body and cyclone for your Dyson vacuum cleaner.</p>
£79.00

Main body and Cyclone
Part no. 971640-02
<p>Replacement main body and cyclone for your Dyson vacuum cleaner.</p>
£79.00
£79.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Main body and Cyclone is not working. You can solve this by ordering a new one below.
Main body and Cyclone
Part no. 971640-02
<p>Replacement main body and cyclone for your Dyson vacuum cleaner.</p>
£79.00

Main body and Cyclone
Part no. 971640-02
<p>Replacement main body and cyclone for your Dyson vacuum cleaner.</p>
£79.00
£79.00
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 971518-12
Replacement wand for your Dyson vacuum cleaner.
£37.50

Wand
Part no. 971518-12
Replacement wand for your Dyson vacuum cleaner.
£37.50
You might need a replacement part.
It looks like the Main body and Cyclone is not working. You can solve this by ordering a new one below.
Main body and Cyclone
Part no. 971640-02
<p>Replacement main body and cyclone for your Dyson vacuum cleaner.</p>
£79.00

Main body and Cyclone
Part no. 971640-02
<p>Replacement main body and cyclone for your Dyson vacuum cleaner.</p>
£79.00
£79.00
Further help
Dyson V12 Detect Slim Absolute