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Support for your Dyson Outsize™ cordless stick vacuum

  • Use our step-by-step tool to solve your machine's problem.

Start troubleshooting

  • Genuine Dyson spare parts and accessories for your machine:

  • Charger

    Part No. 969350-01

    Charges your vacuum with or without the Wall Dock.

    £37.50

    Learn more

  • Click-in battery

    Part No. 970938-01

    Additional click in battery for your Dyson vacuum cleaner.

    £85.00

    Learn more

  • Filter

    Part No. 970422-01

    Replacement filter for your Dyson cordless vacuum.

    Please contact our customer service team via live chat or email.

    Learn more

  • Bin

    Part No. 970423-01

    Replacement bin for your Dyson cordless vacuum.

    Out of stock.

    £32.00

    Learn more
See all spares and accessories

  • How to get your Dyson machine working to its full potential.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Washing the filter

    Washing your Dyson filter is quick and easy and keeps your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Charging your machine's battery

    We recommend washing your filter once a month, for your vacuum to perform at its best. See how to do it quickly and easily.

See all guides and tips

Dyson Outsize™ cordless stick user manual

Download a PDF version of your Dyson Outsize™ cordless stick user manual

PDF 2.49 MB

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Book a service or repair

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • Phone

    0800 298 0298
    Our helpline is open:
    8:00am - 8:00pm Monday to Friday
    8:00am - 6:00pm Saturday and Sunday

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • Email

    Please fill in your details in full on the Dyson contact form and a Dyson expert will be in touch to offer support.

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.