Use our step-by-step tool to solve your machine's problem.
How to get your Dyson machine working to its full potential.
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Washing the filter
Your Dyson vacuum cleaner has a washable filter. We recommend washing it once a month to maintain optimum suction power.
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Checking for blockages
If your machine detects a blockage, the motor will pulse six times to alert you – and you won't be able to continue until the blockage is cleared. Remove the wand, bin and cleaner head to find and clear the blockage.
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Maintain your wet roller head
To maintain performance, it's important to wash the wet roller head after every clean. Simply detach, wash with cold water, leave to dry and reattach.
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The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 24 months or until service support ends for your machine – whichever is soonest.
