Dyson's Digital Assistant
Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.
Use our step-by-step tool to solve your machine's problem.
If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.
If the machine is pulsating this could suggest that the filter is blocked. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.
Genuine Dyson spare parts and accessories for your machine:
Part No. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
Part No. 967810-21
Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.
Part No. 965876-01
Replacement dock for your Dyson vacuum cleaner.
Part No. 965663-01
Replacement wand for your Dyson vacuum cleaner.
How to get your Dyson machine working to its full potential.
Just slide your chosen tool onto the inlet pipe until you hear a click.
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.