Dyson's Digital Assistant
Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.
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Use our step-by-step tool to solve your machine's problem.
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How to check for blockages
If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.
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How to wash the filter
If the machine is pulsating this could suggest that the filter is blocked. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.
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Genuine Dyson spare parts and accessories for your machine:
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Pre-filter
Part No. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
£12.50
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Battery
Part No. 967810-21
Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.
£65.00
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HEPA post filter
Part No. 966912-03
Replacement HEPA post filter for your Dyson vacuum cleaner.
£27.50
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Bin
Part No. 965660-04
Replacement bin for your Dyson vacuum cleaner.
£19.00
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How to get your Dyson machine working to its full potential.
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Switch tools quickly
Just slide your chosen tool onto the inlet pipe until you hear a click.
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Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
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The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.
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Phone
0800 298 0298
Our helpline is open:
- 8:00am - 8:00pm Monday to Friday
- 8:00am - 6:00pm Saturday and Sunday
