Dyson's Digital Assistant
Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.
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Use our step-by-step tool to solve your machine's problem.
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Genuine Dyson spare parts and accessories for your Dyson Ball™ Animal upright vacuum.
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Pre-filter
Part No. 966391-01
Replacement pre-filter for your Dyson vacuum cleaner.
£14.50
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Post filter
Part No. 968651-01
Replacement post filter for your Dyson vacuum cleaner.
Please contact our customer service team via WhatsApp, live chat or phone.
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Hose
Part No. 969373-01
Replacement hose for your Dyson vacuum cleaner.
£37.50
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Bin
Part No. 969371-01
Replacement bin for your Dyson vacuum cleaner.
£29.00
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How to maintain optimum performance from your Dyson Ball™ Animal vacuum.
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Washing your filter
Rinse under a cold tap until the water runs clear – you don't need any detergents. Squeeze out excess water and leave to dry on its side (at least 24 hours) before refitting.
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Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
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The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.
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Phone
0800 298 0298
Our helpline is open:
- 8:00am - 8:00pm Monday to Friday
- 8:00am - 6:00pm Saturday and Sunday
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WhatsApp
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