Dyson's Digital Assistant
Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.
Use our step-by-step tool to solve your machine's problem.
Genuine Dyson spare parts and accessories for your Dyson Ball™ Animal upright vacuum.
Part No. 966391-01
Replacement pre-filter for your Dyson vacuum cleaner.
Part No. 968651-01
Replacement post filter for your Dyson vacuum cleaner.
Part No. 969373-01
Replacement hose for your Dyson vacuum cleaner.
Part No. 969371-01
Replacement bin for your Dyson vacuum cleaner.
How to maintain optimum performance from your Dyson Ball™ Animal vacuum.
Rinse under a cold tap until the water runs clear – you don't need any detergents. Squeeze out excess water and leave to dry on its side (at least 24 hours) before refitting.
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.