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Support for your Dyson Cinetic Big Ball™ upright vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Hose

    Part No. 920765-04

    Replacement hose for your Dyson vacuum cleaner.

    £37.50

    Learn more
  • Cleaner head

    Part No. 966377-01

    Replacement cleaner head for your Dyson vacuum cleaner.

    If you require this part please email us.

    £60.00

    Learn more
  • Brush bar

    Part No. 966751-01

    Replacement brush bar for your Dyson vacuum cleaner.

    £27.50

    Learn more
  • Combination tool

    Part No. 920753-01

    Replacement combination tool for your Dyson vacuum cleaner.

    £12.50

    Learn more

  • How to get your Dyson machine working to its full potential.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Getting started

    Learn how to set up your Dyson machine.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Resetting the brush bar

    Learn how to reset the brush bar after removing the cause of the jam.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • Phone

    0800 298 0298
    Our helpline is open:

    • 8:00am - 8:00pm Monday to Friday
    • 8:00am - 6:00pm Saturday and Sunday

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.