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Support for your Dyson Cinetic Big Ball™ upright vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Hose

    Part No. 920765-04

    Replacement hose for your Dyson vacuum cleaner.


    Learn more
  • Cleaner head

    Part No. 966377-01

    Replacement cleaner head for your Dyson vacuum cleaner.

    If you require this part please email us.


    Learn more
  • Brush bar

    Part No. 966751-01

    Replacement brush bar for your Dyson vacuum cleaner.


    Learn more
  • Combination tool

    Part No. 920753-01

    Replacement combination tool for your Dyson vacuum cleaner.


    Learn more

  • How to get your Dyson machine working to its full potential.

  • How to get started

    Learn how to set up your Dyson machine.

  • How to reset the brush bar

    Learn how to reset the brush bar after removing the cause of the jam.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

  • Phone

    0800 298 0298
    Our helpline is open:

    • 8:00am - 8:00pm Monday to Friday
    • 8:00am - 6:00pm Saturday and Sunday