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Support for your Dyson Cinetic Big Ball™ upright vacuum

Use our step-by-step tool to solve your machine's problem.

Start troubleshooting

Genuine Dyson spare parts and accessories for your machine:

Hose

Part No. 920765-04

Replacement hose for your Dyson vacuum cleaner.

£37.50

Learn more

Cleaner head

Part No. 966377-01

Replacement cleaner head for your Dyson vacuum cleaner.

If you require this part please email us.

Please contact our customer service team via live chat or email.

Learn more

Brush bar

Part No. 966751-01

Replacement brush bar for your Dyson vacuum cleaner.

£27.50

Learn more

Combination tool

Part No. 920753-01

Replacement combination tool for your Dyson vacuum cleaner.

£12.50

Learn more
See all spares and accessories

How to get your Dyson machine working to its full potential.

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Getting started

Learn how to set up your Dyson machine.

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Resetting the brush bar

Learn how to reset the brush bar after removing the cause of the jam.

See all guides and tips

Dyson Cinetic Big Ball™ upright vacuum user manual

Download a PDF version of your Dyson Cinetic Big Ball™ upright vacuum user manual

PDF 3.47 MB

The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Book a service or repair

Dyson's Digital Assistant

Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

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Phone

0800 298 0298
Our helpline is open:
8:00am - 8:00pm Monday to Friday
8:00am - 6:00pm Saturday and Sunday

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Email

Please fill in your details in full on the Dyson contact form and a Dyson expert will be in touch to offer support.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.