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Support for your Dyson Pure Humidify+Cool™ purifier humidifier

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Glass Hepa & inner Carbon Filter

    Part No. 970341-01

    Replacement filter for your Dyson purifier humidifier.


    Learn more
  • Remote Control

    Part No. 970486-01

    Curved and magnetised to store neatly on the machine


    Learn more
  • Pump column

    Part No. 971846-01

    Replacement pump column for your Dyson purifier humidifier.

    Out of stock.


    Learn more
  • Charger

    Part No. 970484-02

    Replacement charger for your Dyson machine.


    Learn more

  • How to get your Dyson machine working to its full potential.

  • How to change your machine's filter

    You can find out how to monitor and replace your Combi filter in our video guide.

  • How to run a Deep clean cycle

    The monthly Deep clean cycle eliminates bacteria and limescale throughout your machine's water system. Your machine's LCD screen and the Dyson Link app will let you know when it's time.

Control your Dyson purifier or purifier humidifier – with your voice.¹

  • Amazon Alexa

    Ask Alexa to enable the Dyson skill, to control your Dyson purifier.

  • Google Assistant

    Control all of your connected purifiers with Google. Just say “Hey Google” to get started.

  • Siri Shortcuts

    Connect your Dyson machines to Siri Shortcuts and you’ll be able to control them with your voice, on your Apple device.

¹ Requires a compatible voice service. Voice control excludes lighting. Siri shortcuts not compatible with Dyson robot vacuums.

Google is a trademark of Google LLC.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

  • Phone

    0800 298 0298
    Our helpline is open:

    • 8:00am - 8:00pm Monday to Friday
    • 8:00am - 6:00pm Saturday and Sunday