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Support for your Dyson Pure Humidify+Cool™ purifier humidifier

Use our step-by-step tool to solve your machine's problem.

Genuine Dyson spare parts and accessories for your machine:

Glass Hepa & inner Carbon Filter

Part No. 970341-01

Replacement filter for your Dyson purifier humidifier.

Please contact our customer service team via live chat or email.

Remote Control

Part No. 970486-01

Curved and magnetised to store neatly on the machine

£29.00

Learn more

Water tank

Part No. 965317-01

Replacement water tank for your Dyson purifier humidifier.

£49.00

Learn more

Power supply

Part No. 970484-02

Power supply for your Dyson purifier humidifier.

£60.00

Learn more

How to get your Dyson machine working to its full potential.

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Please see our Accessibility Statement for more information.

How to change your machine's filter

You can find out how to monitor and replace your Combi filter in our video guide.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Running a Deep clean cycle

The monthly Deep clean cycle eliminates bacteria and limescale throughout your machine's water system. Your machine's LCD screen and the Dyson Link app will let you know when it's time.

The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Dyson's Digital Assistant

Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Phone

0800 298 0298
Our helpline is open:
8:00am - 8:00pm Monday to Friday
8:00am - 6:00pm Saturday and Sunday

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Email

Please fill in your details in full on the Dyson contact form and a Dyson expert will be in touch to offer support.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.