Dyson's Digital Assistant
Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.
Use our step-by-step tool to solve your machine's problem.
If an object becomes lodged, your blockage indicator light will flash, and your machine may stop working. Follow our step-by-step guide to check every part.
The light flashes intermittently when the filter isn’t fitted correctly, and your machine will stop. See how to refit it, and get your machine running again.
Genuine Dyson spare parts and accessories for your machine:
Part No. 969352-02
Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.
Part No. 969082-01
Additional spare filter for uninterrupted use of your vacuum while the other is cleaned
Part No. 967612-01
Designed for precise cleaning around edges and narrow gaps.
Part No. 969509-01
Replacement bin for your Dyson cordless vacuum.
How to get your Dyson machine working to its full potential.
Washing your Dyson filter is quick and easy. Clean it regularly to keep your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.
Learn about the lights on your machine and what to do if they turn on, or start flashing.
The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.