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Support for your Dyson 360 Eye™ robot vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Bin

    Part No. 966607-01

    Replacement bin for your Dyson robot.

    £7.50

    Learn more
  • Pre-filter

    Part No. 966614-01

    Replacement pre-motor filter for your Dyson robot.

    £32.00

    Learn more
  • Power Supply

    Part No. 966613-01

    Replacement power supply for your Dyson robot.

    £55.00

    Learn more
  • Docking Station

    Part No. 968065-01

    A home where your Dyson robot can recharge between cleans

    £65.00

    Learn more

  • How to get your Dyson machine working to its full potential.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Setting up the dock

    Position your robot’s charging dock with care. Our helpful video includes tips on where it will work best.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Creating a robot-friendly space

    Prepare the space before each scheduled clean to ensure effective cleaning.

  • To ensure you get the best out of your robot, upgrade to the latest software.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • Phone

    0800 298 0298
    Our helpline is open:

    • 8:00am - 8:00pm Monday to Friday
    • 8:00am - 6:00pm Saturday and Sunday

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • Email

    Please fill in your details in full on the Dyson contact form and a Dyson expert will be in touch to offer support.

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.