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Support for your Dyson 360 Eye™ robot vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Bin

    Part No. 966607-01

    Replacement bin for your Dyson robot.


    Learn more
  • Pre-filter

    Part No. 966614-01

    Replacement pre-motor filter for your Dyson robot.


    Learn more
  • Power Supply

    Part No. 966613-01

    Replacement power supply for your Dyson robot.


    Learn more
  • Docking Station

    Part No. 968065-01

    A home where your Dyson robot can recharge between cleans


    Learn more

  • How to get your Dyson machine working to its full potential.

  • Setting up the dock

    Position your robot’s charging dock with care. Our helpful video includes tips on where it will work best.

  • Creating a robot-friendly space

    Prepare the space before each scheduled clean to ensure effective cleaning.

  • To ensure you get the best out of your robot, upgrade to the latest software.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

  • Phone

    0800 298 0298
    Our helpline is open:

    • 8:00am - 8:00pm Monday to Friday
    • 8:00am - 6:00pm Saturday and Sunday