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Support for your Dyson Cinetic Big Ball™ 2 cylinder vacuum

Use our step-by-step tool to solve your machine's problem.

Genuine Dyson spare parts and accessories for your machine:

Quick release adaptor tool

Part No. 967370-01

Replacement quick release adaptor tool for your Dyson vacuum cleaner.

£3.00

Learn more

Brush bar

Part No. 925148-01

Replacement brush bar for your Dyson vacuum cleaner.

£24.50

Learn more

Wand handle

Part No. 967373-01

Replacement wand handle for your Dyson vacuum cleaner.

£27.50

Learn more

Rear soleplate

Part No. 965377-01

Replacement rear soleplate for your Dyson vacuum cleaner.

£7.50

Learn more

How to get your Dyson machine working to its full potential.

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Please see our Accessibility Statement for more information.

Reach up high

Press the release catch to adjust the extension tube. Listen for the click when it's at the right length.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Dyson's Digital Assistant

Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Phone

0800 298 0298
Our helpline is open:
8:00am - 8:00pm Monday to Friday
8:00am - 6:00pm Saturday and Sunday

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Email

Please fill in your details in full on the Dyson contact form and a Dyson expert will be in touch to offer support.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email askdyson@dyson.co.uk or contact 0800-298-0298 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.