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Support for your Dyson Cinetic Big Ball™ 2 cylinder vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Quick release adaptor tool

    Part No. 967370-01

    Replacement quick release adaptor tool for your Dyson vacuum cleaner.

    £12.50

    Learn more
  • Brush bar

    Part No. 925148-01

    Replacement brush bar for your Dyson vacuum cleaner.

    £24.50

    Learn more
  • Wand handle

    Part No. 967373-01

    Replacement wand handle for your Dyson vacuum cleaner.

    £27.50

    Learn more
  • Rear soleplate

    Part No. 965377-01

    Replacement rear soleplate for your Dyson vacuum cleaner.

    £7.50

    Learn more

  • How to get your Dyson machine working to its full potential.

  • Reach up high

    Press the release catch to adjust the extension tube. Listen for the click when it's at the right length.

  • Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Dyson's Digital Assistant

    Use the ‘Digital Assistant’ button in the bottom left of your screen for additional assistance.

  • Phone

    0800 298 0298
    Our helpline is open:

    • 8:00am - 8:00pm Monday to Friday
    • 8:00am - 6:00pm Saturday and Sunday