INFORMATION ARTICLE
How to get your Dyson vacuum serviced without leaving home
November 12, 2026
Your Dyson vacuum works hard. Giving it a spa day and getting it professionally serviced doesn’t have to be hard work. With Dyson Total Restore, eligible machines are collected from a location of your choice, expertly serviced by Dyson, then returned to you. The service is available to customers in Great Britain, covering England, Scotland and Wales. Check your eligibility through your Dyson account, then book online.
Book before 3pm and Dyson will aim to collect your machine the next day. From pick-up to return, the service takes approximately five working days or less, with regular email updates covering collection, servicing and return.
During the service, Dyson experts deep clean and sanitise components inside and out, check airflow, power, electrical elements and motorised parts, replace the filter(s) and wet roller(s), then re-tune, reassemble and carefully hand polish your machine.
Read on to discover how to check eligibility, book your vacuum service, arrange collection and know what to expect before your Dyson returns home.
Can I get my Dyson cordless vacuum professionally serviced by Dyson?
Yes, Dyson Total Restore is a professional service for eligible Dyson cordless and wet floorcare machines. Your vacuum is collected, taken to Dyson experts for checks, testing, deep cleaning and servicing, then returned to you. The service is currently available to selected customers in Great Britain, covering England, Scotland and Wales.
Unlike an everyday clean at home, Dyson Total Restore gets into the machine. Components inside and out are deep cleaned and sanitised, while water and high-pressure air clean hard-to-reach areas. Genuine Dyson filters and wet rollers are used when replacing old parts with new ones.
How do I check whether my Dyson vacuum is eligible?
Start with your Dyson account. Sign in at Dyson.co.uk and open the ‘My products’ page. Eligible registered machines will be clearly identified, so you can see whether Dyson Total Restore is available for your machine before booking.
Dyson Total Restore is available for Dyson cordless and wet floorcare machines, subject to the availability of replacement filter(s) and wet roller(s).
What happens to my Dyson during the service?
Your machine receives a detailed clean, inspection and fine-tune designed to help it perform at its best. Dyson experts take the machine apart to clean and check components that go beyond everyday maintenance.
The service includes:
Deep cleaning and sanitising components inside and out.
Using water and high-pressure air on hard-to-reach components.
Checking airflow and power.
Checking electrical elements and motorised parts.
Inspecting fasteners, screws and springs.
Replacing the filter(s) and wet roller(s) with genuine Dyson parts.
Re-tuning and reassembling the machine.
Carefully hand polishing it before its return.
Replacement filter(s) and wet roller(s) are also included. Your return includes a digital Health Check report with airflow and performance insights, digital photographs, a digital Certificate of Service and a label showing the last service date.
What if my Dyson needs a repair rather than a service?
If you already know there’s a fault with your machine, contact Dyson Customer Service before booking. Dyson Total Restore focuses on cleaning, inspection and maintenance, while Dyson Repairs and Dyson Total Restore are separate services.
Where can I get my Dyson serviced near me?
You don’t need to find a local shop to access Dyson Total Restore. If your machine is eligible, Dyson can arrange courier collection and return, so your vacuum service starts and finishes at a location of your choice rather than requiring a trip to a service location.
Book before 3pm and Dyson will aim to collect your machine the next day. From courier pick-up to return, the service takes approximately five working days or less.
Dyson servicing or a local vacuum shop?
If you want your eligible Dyson machine serviced by Dyson, Dyson Total Restore provides a direct route to the experts who made it. Dyson experts carry out the service, including deep cleaning, sanitising, testing, inspection, replacing the filter(s) and wet roller(s) with genuine Dyson parts and fine-tuning, without you having to take the machine to a local shop.
How long will I be without my Dyson?
From pick-up until your machine is returned, Dyson Total Restore takes approximately five working days or less.
You won’t have to guess where things stand. Dyson sends regular service updates by email, including information about collection, servicing and return. Dyson Total Restore isn’t tracked through your Dyson account, so your emails are the place to check for the latest updates.
Is there a vacuum servicing company that collects and returns my Dyson vacuum?
Yes, Dyson Total Restore includes courier collection and return for eligible Dyson floorcare machines, at a location of your choice. Book before 3pm and Dyson will aim to collect the next day, removing the need to take your machine to a shop yourself.
Once you’ve booked, the courier will contact you about collection. If you need to, you can rearrange the collection date with the courier at this point. From pick-up to return, the service takes approximately five working days or less.
How does Dyson vacuum collection work?
The process is designed to keep the journey straightforward:
Check eligibility.
Book your service.
Arrange collection.
Dyson services your machine.
Follow its progress.
Receive your machine back.
Collection and return times are pre-arranged and can’t be changed once your courier booking is confirmed.
Will Dyson keep me updated during the vacuum service?
Yes, Dyson sends regular email updates covering collection, servicing and return, giving you information about your machine throughout its journey.
When your machine reaches the service centre, you’ll receive an email confirming that it has arrived safely, including a photograph. Further updates are sent as the service progresses and when the machine is ready for return.
What do I need to do before my Dyson is collected?
Once your booking is confirmed, look out for the courier information about the collection. To prepare your machine, make sure its bin and/or tank is empty and dry before collection, and remove anything that isn’t a Dyson part or accessory. You don’t need to provide your own shipping box because the courier will bring one.
Once it arrives with Dyson, our experts can begin the inspection, testing, deep clean and restoration process.
What will Dyson check during my vacuum service?
Dyson experts carry out a detailed inspection and range of tests on your machine. The approved service journey includes checks covering suction power, electrical safety, mechanical safety and cosmetic condition, with software function checked where applicable.
The service can include:
Battery health checks, including fade, power draw and capacity.
Suction testing across modes.
Electrical safety testing.
Filter replacement.
Checks of high-use, articulated and motorised parts.
Dust, hair and contamination removal.
Washing, cleaning and sanitising the bin.
Washing, cleaning and sanitising main cleaner heads.
Software checks and updates where applicable.
Power draw testing.
It’s detailed attention from the people who know Dyson machines best, designed to help restore performance and help your machine perform for longer.
Book your Dyson vacuum service from home
No searching for somewhere to take your machine. No journey to a local shop. For eligible machines, Dyson Total Restore brings expert care to you with courier collection and return at a location of your choice. It takes approximately five working days or less from pick-up to return, and you get email updates throughout.
Explore Dyson Total Restore and sign in to check whether your machine is eligible.
