What is Dyson Total Restore? Everything you need to know

What is Dyson Total Restore and what does a Dyson service include?

Dyson Total Restore brings your eligible Dyson floorcare machine back to the experts who made it for checks, tests, a deep clean and service. The £99.99 service is designed to help restore performance and extend the lifespan of your machine, with collection and return included. 

Rather than simply cleaning the parts you can see, Dyson experts work inside and out. Components are deep cleaned and sanitised, including hard-to-reach areas, and the filters are replaced. The machine is then re-tuned, reassembled and carefully hand polished. Airflow, power, electrical elements, motorised parts, fasteners, screws and springs are also checked.

What happens during Dyson Total Restore?

Dyson Total Restore gives your machine a thorough refresh, with attention focused on cleanliness, checks and performance. 

During the service:

• Components inside and out are deep cleaned and sanitised.

• Water and high-pressure air are used to clean hard-to-reach components.

• Dyson experts check airflow and power. 

• Electrical elements and motorised parts are checked.

• Fasteners, screws and springs are inspected.

• Filter(s) and wet roller(s) are replaced. 

• The machine is re-tuned and reassembled. 

• It receives a careful hand polish before being boxed for return.

The result is a machine that has had more than an everyday clean. Dyson Total Restore combines detailed cleaning with expert inspection and fine-tuning, designed to help ensure your machine performs at its best for longer. Furthermore, regular deep cleaning and maintenance increases the longevity of your machine, helping you to avoid the cost of buying a new vacuum.  

Which Dyson machines are eligible for Dyson Total Restore?

Dyson Total Restore is currently available to selected customers in Great Britain, covering England, Scotland and Wales. It is available for all Dyson cordless and wet floorcare machines, subject to the availability of replacement filter(s) and wet roller(s).

Eligibility is checked through your Dyson account. Sign in at Dyson.co.uk and go to the ‘My products’ page. Eligible registered machines will be clearly identified there.

What do I get back with my restored machine?

Your return includes your cleaned and sanitised machine plus digital information about the service and its condition. 

You’ll receive:

• A label showing the last service date.

• Replacement filter(s) and wet roller(s).

• Digital photographs. 

• A digital Health Check report, including airflow and performance insights.

• A digital Certificate of Service.

What is the Dyson Total Restore Health Check report?

The digital Health Check report forms part of your Dyson Total Restore return and provides airflow and performance insights about your machine. It gives you useful information from the expert checks carried out during its service.

You’ll also receive digital photographs and a digital Certificate of Service, while a label on the machine records its last service date. Together, they provide a record of the care your machine has received.

How does Dyson Total Restore work from booking to return?

The service is designed to take care of the journey as well as your machine. Book before 3pm and Dyson will aim to collect it the next day. From pick-up to return, Dyson Total Restore takes approximately five working days or less.

The journey works like this:

1. Check eligibility

Sign in to your Dyson account and visit ‘My products’ to see whether your machine is eligible. When in your account, underneath each registered vacuum, you’ll see an option to purchase Total Restore if your machine is eligible.  

2. Book Dyson Total Restore. 

Book before 3pm and Dyson will aim to arrange collection for the following day.

3. Collection. 

The courier contacts you about the collection. If necessary, you can rearrange the collection date with the courier.

4. Expert care. 

Your machine is checked, deep cleaned, sanitised, re-tuned, reassembled and hand polished. As part of the process, the filter(s) and wet roller(s) are replaced.

5. Stay updated.

You’ll receive service updates by email covering collection, servicing and return.

6. Return.

Your restored machine is sent back to you with its service information.

Collection and return times are pre-arranged and can’t be changed once the courier booking is confirmed. The service itself isn’t tracked through your Dyson account, so email updates are the place to check its latest status.

How much does it cost to service a Dyson vacuum?

Dyson Total Restore costs £99.99 for eligible Dyson floorcare machines in Great Britain. The service includes expert checks, deep cleaning, sanitising, replacement of the filter(s) and wet roller(s) with genuine Dyson parts, re-tuning and hand polishing, plus collection and return. You’ll also receive a digital Health Check report with airflow and performance insights and a digital Certificate of Service.

The aim is a complete refresh for a hard-working machine. Dyson experts take it apart and check key elements including airflow, power, electrical elements, motorised parts and smaller mechanical components, then reassemble and finish the machine by hand.

Are replacement parts included?

Replacement filter(s) and wet roller(s) are included as part of Dyson Total Restore.

What if my Dyson already has a fault?

Dyson Total Restore is intended for fully working machines that can benefit from deep cleaning, checks, tests and fine-tuning. It is not a designated repairs service. Dyson Total Restore and Dyson Repairs are separate services. 

If you already know that your machine has a fault or requires a repair, contact Dyson Customer Service. The Dyson Customer Service team can investigate the issue and discuss the repair needed with you.

Will servicing my Dyson affect the warranty?

No, your existing Dyson warranty is not affected by Dyson Total Restore. The service focuses on cleaning, inspection and maintenance.

Give your machine the expert care it deserves

Hard-working machines deserve expert attention. Dyson Total Restore brings together deep cleaning, sanitising, detailed checks, re-tuning and a careful hand polish, with approximately five working days or less from pick-up to return. And your existing Dyson warranty isn’t affected.

Explore Dyson Total Restore and check whether your machine is eligible.